Premium Support Developer

Proficient in any of the following OpenText Operations Support Management solutions, including SMAX (Service Management Automation X), uCMDB (Universal Configuration Management Database), AIOps (AI Operations Management), and ODL (Operations Data Lake) with 8+ years of experience .

Experienced in performing product integrations and upgrades.

Strong understanding of high-level architecture and product configuration across both on-premises and cloud-based environments.

Excellent problem solving and troubleshooting skills.

Working knowledge of database systems such as Oracle, SQL Server, and/or PGSQL databases, network architecture, firewalls, extranet security, virtual environments, backup and high available structures.

General knowledge of web servers, browsers and other internet applications.

Solid understanding of Operating System platforms, Storage platforms, different database products, cloud deployment providers (AWS, Azure, GCP), Application build platforms, and integration with external vendors like SAP, Microsoft, Peoplesoft, Salesforce, etc.

Strong relationship and team building skills, with the ability to negotiate and resolve conflict.

Great communication, coordination, collaboration skills, and ability to navigate complex, matrixed organizations.

Bachelor’s degree preferred or Associate degree holder (technical field) with previous working experience in a customer support environment.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.