Premium Chanel Supervisor

· **Target Achievement:** Set, monitor, and enforce daily, weekly, and monthly sales targets for all executives to ensure revenue.

· **Cross-Selling & Upselling:** Train staff to push high-value bundles, postpaid plans, and accessories rather than just basic recharges.

· **Performance Analysis:** Identify low-performing kiosks or executives and implement immediate corrective action plans (coaching, incentives, or disciplinary action).

· **Promotional Execution:** Ensure all Ooredoo promotions are actively pitched to every customer to drive volume.

· **Documentation Audit:** Conduct random and scheduled spot-checks at kiosks to ensure no SIM card is issued without valid, original documentation (QID/Passport) as per Ooredoo guidelines.

· **System Integrity:** Ensure all activations are logged correctly in the system with verified customer data.

· **Process Training:** Regularly refresh the team's knowledge on legal implications of non-compliance to prevent fines or contract termination.

· **Zero-Fraud Policy:** Enforce strict honesty policies regarding customer data privacy and stock handling.

· **Rostering:** Manage effective shift schedules to ensure all kiosks are fully manned during peak hours (evenings/weekends).

· **Coaching:** Provide on-the-floor training regarding sales scripts, customer handling, and Ooredoo system usage.

· **Motivation:** Foster a competitive yet collaborative environment; manage incentive schemes to boost morale.

· **Discipline:** Ensure executives adhere to grooming standards, punctuality, and behavioral codes.

· **Visual Merchandising:** Ensure all kiosks meet Ooredoo’s visual standards (cleanliness, poster placement, digital display functionality).

· **Inventory Management:** Oversee stock levels of SIM cards, scratch cards, and devices.

Ensure zero stock-outs and reconcile inventory daily to prevent shrinkage/theft.

· **Relationship Management:** Maintain professional rapport with the host store management (where the SIS is located) and Ooredoo Area Managers.

· **Regulatory Knowledge:** Deep understanding of Qatar’s telecom regulations and KYC (Know Your Customer) processes.

· **Sales Driven:** Proven track record of meeting and exceeding sales targets.

· **Language:** Fluency in English is mandatory.

Proficiency in Arabic, Hindi, or Malayalam is a strong advantage for customer and staff interaction.

· **Mobility:** Must possess a valid Qatar Driving License.

· Proficient in using CRM systems, POS terminals, and MS Excel for reporting.

· 6-day work week.

· Field-based role (spending 80% of time at kiosks, 20% at HO).

· Must be available on call during peak retail hours (evenings and weekends).

Pay: From QAR4,000.00 per month