Premier Support

• Minimum of 2-4 years of experience in a customer-facing role, such as technical support, support engineering, sales engineering, technical account management, or customer success.
• Degree in Computer Science Preferred
• Proven experience collaborating closely with Engineering and Product teams to resolve production bugs.
• Demonstrated strong customer-facing skills and experience managing relationships with large enterprise clients, including multi-billion dollar organizations.
• Possesses a robust technical aptitude and the capacity to rapidly acquire comprehensive product expertise.
• Subject matter expertise or the ability to achieve rapid subject matter expertise in the Loan Origination process, Software troubleshooting, and web technologies.
• Knowledge and proficiency in supporting developers utilizing Blend’s RESTful APIs.
• Experience in project management, including tracking statuses and deliverables to completion.
• Ability to assess, troubleshoot, and resolve customer issues, as well as implement solutions directly within client production environments.
• Willingness to accommodate flexible schedules, which may include evenings, weekends, and holidays.
• Ability to effectively de-escalate and resolve challenging situations.
• Proficient presentation skills.
• Capacity to present and communicate concepts to both internal and external stakeholders at the VP level.
• Experience in initiatives aimed at reducing customer churn.

• Base Salary Range: $58,000 – $69,000 (This applies to full time hires. Final offer determined by multiple factors, including but not limited to function, level, geographic location, job related knowledge, skills, and experience.)
• Bonus (if applicable): Eligibility is contingent upon both company performance against established goals and achievement of individual performance objectives.
• Equity : Meaningful Restricted Stock Units in public company stock (NYSE: BLND) so you share in Blend’s long-term growth and success.

Our Benefits at a Glance

We offer a comprehensive and competitive benefits package designed to support your health and work-life balance.

• We offer medical, dental, and vision benefits, with a generous employer contribution that helps keep your medical insurance costs low.
• Company-paid life, short-term, and long-term disability coverage
• Generous PTO, holidays, and maternity/parental leave
• Employee Assistance Program (EAP): mental health, legal, childcare & eldercare, financial planning, college search, and more
• Voluntary benefits: accident, critical illness, hospital indemnity, identity theft, and legal insurance
• Monthly wellness stipend for fitness, mental health, and well-being
• Additional perks: Milk Stork, pet insurance, and paid volunteer time off

• 401(k) retirement plan with company match
• Pre-tax savings: healthcare & dependent care FSAs, Limited Purpose FSA, and HSA