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Pre-Sales Solutions Architect
Miratech
Remote, IND
Full-time
Senior · 10+ years experience
Remote
Discovered 3 weeks ago
GenesysNICE
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Responsibilities
- Identify the value proposition for our enterprise clients, develop value propositions, solution proposals, and statement of works, including:
- Analyzing and gathering business requirements from large and complex client environments and performing required research and investigation to identify and create thorough, accurate technical solution proposals based on client requirements.
- Preparing effort and cost estimations for custom engineering and modernization projects, CX solutions implementations, customizations, integrations, and support services.
- Developing overall solutions, including high-level designs, technical blueprints, statements of work, and service design for both CX and non-CX domains.
- Contributing to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
- Supporting marketing and delivery organizations with knowledge transfer and technical requests as and when appropriate.
- University degree in mathematics, computer science, software development, or information technology preferred.
- 10+ years of experience in software engineering, professional services, technical consulting, or solution architecture roles.
- Proficiency with modern architecture patterns, such as microservices, event-driven systems, API-first design, and containerization.
- Exposure to Customer Experience (CX) technologies or enterprise customer engagement platforms (e.g. Genesys, NICE, or similar) is highly desirable, but the primary expertise should be in modern software engineering and enterprise solution architecture.
General Requirements
- Strong communication and collaboration skills with the ability to interface directly with both technical and business stakeholders.
- Demonstrated experience in client interactions, pre-sales engagements, customer workshops, and solution development processes.
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