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Pre-Sales Consultant (Contact Center | Avaya | Cisco)
Unified Consultancy Services
Dubai, UAE
Full Time
Senior
Hybrid
1 months ago
Avaya Contact CenterCisco Contact Center EnterpriseCisco Webex Contact CenterIVRSIPVoIP
Free
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Avaya Contact CenterCisco Contact Center EnterpriseCisco Webex Contact Center
About the Role
Unified Consultancy Services seeks an experienced Pre-Sales Consultant with strong expertise in Contact Center technologies, Avaya and Cisco platforms. The role involves designing solutions, delivering demonstrations, and supporting sales teams throughout the sales lifecycle.
Key Skills for This Role
Avaya Contact CenterCisco Contact Center EnterpriseCisco Webex Contact CenterIVRSIPVoIP
Responsibilities
- Engage with customers to understand business requirements and CX transformation objectives
- Design Contact Center and Unified Communications solutions aligned with customer needs
- Deliver product demonstrations and Proof of Concepts (PoCs)
- Prepare solution proposals, BOMs, and technical documentation
- Analyze RFP/RFQ/RFI requirements and create technical responses
- Coordinate with OEMs, partners, and internal delivery teams
Requirements
- 5 12 years of experience in pre sales or solution consulting for contact center technologies
- Strong experience with Avaya and Cisco Contact Center platforms
- Bachelor's degree in Engineering, Computer Science, Information Technology, Telecommunications, or related field
- Knowledge of SIP protocols, voice networking, and contact center architecture
- Experience with CRM integration (Salesforce, Dynamics 365, ServiceNow)
- Preferred certifications: Cisco CCNP Collaboration, Webex Contact Center, Avaya ACSS/ACSE, ITIL, Cloud certifications
Full Job Posting
About The Role
- We are seeking an experienced Pre Sales Consultant with strong expertise in Contact Center technologies, customer experience (CX) solutions, and enterprise communications platforms.
- The candidate will work closely with sales teams, customers, and technology partners to design, present, and position Contact Center solutions based on platforms such as Avaya and Cisco.
Key Responsibilities
- Engage with customers to understand business requirements and CX transformation objectives.
- Conduct discovery workshops and requirement gathering sessions.
- Design Contact Center and Unified Communications solutions aligned with customer needs.
- Prepare high level and low level solution architectures.
- Support sales teams throughout the sales lifecycle.
- Deliver product demonstrations and Proof of Concepts (PoCs).
- Conduct technical presentations and executive briefings.
- Prepare solution proposals, BOMs, and technical documentation.
- Participate in customer meetings and partner engagements.
- Analyze RFP/RFQ/RFI requirements.
- Create technical responses and solution documents.
- Develop effort estimates and implementation approaches.
Required Skills
- Strong experience with Avaya and Cisco Contact Center platforms.
- Knowledge of ACD, IVR, CTI, SIP, VoIP, Omnichannel Routing, Workforce Optimization, Call Recording Solutions.
- SIP Protocols, Voice Networking, Contact Center Architecture, Cloud Contact Center Solutions, APIs and Integrations.
- CRM Integration (Salesforce, Dynamics 365, ServiceNow).
- AI and Conversational Bots.
- Solution Consulting, Customer Presentations, Proposal Writing, Technical Documentation, Stakeholder Management, Negotiation Support.
Preferred Certifications
- Cisco CCNP Collaboration
- Cisco Webex Contact Center Certification
- Avaya Certified Support Specialist (ACSS)
- Avaya Certified Solution Expert (ACSE)
- ITIL Foundation
- Cloud Certifications (AWS, Azure, Google Cloud)
Educational Qualification
- Bachelor’s Degree in Engineering, Computer Science, Information Technology, Telecommunications, or related field.
Key Performance Indicators (KPIs)
- Solution Win Rate
- Proposal Quality and Accuracy
- Customer Satisfaction
- PoC Success Rate
- Revenue Influence
- Partner Engagement Effectiveness
Why Join Us?
- Work on large scale CX and Contact Center transformation projects.
- Exposure to AI powered customer experience platforms.
- Opportunity to collaborate with leading technology providers such as Avaya and Cisco.
- Career growth in CX, Contact Center, Cloud, and AI solutions.
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