Pre-Sales Application Engineer

Support customers in developing, transferring, and optimizing analytical methods using Agilent chromatography columns and consumables.

Provide recommendations on sample preparation, chromatographic separation, method robustness, and productivity improvements.

Demonstrate best practices for improving analytical performance and laboratory efficiency.

Conduct customer training programs, workshops, seminars, and webinars on chromatography applications and consumable usage.

Develop and deliver application-focused educational content, including technical guides, application notes, presentations, and training materials.

Promote best practices for method development, troubleshooting, and instrument-consumable integration.

Partner with sales teams to understand customer requirements and provide application consultation.

Build strong relationships with customers across pharmaceutical, biopharmaceutical, environmental, food, chemical, forensic, academic, and contract testing laboratories.

Ensure a high level of customer satisfaction through proactive follow-up and continuous technical support.

Identify opportunities to improve customer workflows and laboratory productivity using Agilent solutions.

Collaborate with Sales, Marketing, Service, Product Management, and Global Application teams to address customer needs.

Provide customer feedback, market intelligence, and application insights to support product development and portfolio enhancement initiatives.

Support new product introductions and technical marketing activities.

Stay current with industry trends, regulatory developments, emerging analytical techniques, and competitive technologies.

Monitor application trends in chromatography and related analytical workflows.

Support business growth initiatives through identification of customer challenges and opportunities.

Bachelor’s or Master’s Degree in Chemistry, Analytical Chemistry, Pharmaceutical Sciences, Chemical Engineering, Life Sciences, or a related scientific discipline.

Minimum 5 years of relevant laboratory, applications, technical support, or customer-facing experience.

Hands-on experience with HPLC, UHPLC, LC/MS, GC, and/or GC/MS techniques.

Experience in method development, troubleshooting, and analytical workflow optimization.

Knowledge of chromatography consumables, sample preparation products, and related laboratory workflows is highly desirable.