Practitioner Onboarding & Growth Strategist

• Experience in practitioner onboarding, customer success, account management, education, training, business development, or a related role.
• Strong relationship-building skills and the ability to establish trust with practitioners from diverse professional backgrounds.
• Excellent written, verbal, and presentation skills.
• Demonstrated ability to explain complex information clearly and guide individuals through structured learning or onboarding programs.
• Strong organizational and project-management skills, with the ability to manage multiple practitioner journeys and initiatives simultaneously.
• Experience developing educational materials, onboarding resources, presentations, webinars, or engagement programs.
• Comfort using engagement data, practitioner feedback, and performance indicators to improve programs and experiences.
• A proactive, resourceful approach with strong judgment and attention to detail.
• Ability to collaborate effectively with account management, practitioner success, marketing, education, and leadership teams.
• Experience in healthcare, wellness, functional medicine, nutritional supplementation, or practitioner-based services is considered an asset.
• Familiarity with HTMA or a willingness to develop a strong understanding of HTMA and Vykon products is preferred.

In this position, success means that practitioners:

• Feel welcomed, informed, and supported from their first interaction.
• Understand the educational steps and resources available to them.
• Confidently integrate HTMA and Vykon products into their practices.
• Transition smoothly into long-term account and practitioner-success relationships.
• Remain engaged with Vykon’s education, products, programs, and practitioner community.

The successful candidate will also contribute to measurable improvements in practitioner activation, engagement, retention, reactivation, and overall satisfaction.

You are an empathetic relationship builder, a confident educator, and a thoughtful strategist.

You enjoy helping people move from curiosity to confidence and understand that a strong onboarding experience can shape the entire practitioner relationship.

You balance warmth with accountability, personalization with process, and creative thinking with data-informed decision-making.

Most importantly, you are motivated by helping practitioners succeed and creating experiences that inspire trust, participation, and long-term loyalty.

Us?

This is an opportunity to play a meaningful role in shaping the practitioner journey and expanding the reach of HTMA and Vykon products.

You will help build the programs, resources, and relationships that support practitioner confidence, business growth, and long-term success.

Kanata, ON Reports to: Practitioner Success Manager Compensation: $50,000-$55,000