Practice Success Manager

Serving as the day-to-day point of contact for an assigned portfolio of practices, maintaining consistent communication and touchpoint cadence

Building and maintaining trust-based working relationships with practice administrators and frontline clinical staff

Supporting long-term retention and satisfaction through consistent, high-quality engagement throughout the performance year

Representing practice feedback, needs, and risks internally, routing them to the appropriate team or escalating to the Director as needed

Documenting all practice meetings, key email correspondence, and key interactions in HubSpot CRM to maintain an accurate, current practice-level relationship record

Scheduling and coordinating practice-facing meetings, including performance reviews, escalation discussions, and ad-hoc check-ins

Exercising independent judgment in determining the appropriate meeting cadence and format (in-person versus virtual) for each practice based on relationship stage, performance trajectory, and practice preference, rather than applying a fixed cadence across the portfolio

Providing monthly performance reviews to assigned practices and facilitating the accompanying conversation with practice leadership

Translating performance data and benchmarks into clear, actionable next steps for practice teams

Supporting practices in developing and tracking improvement plans tied to performance targets, in partnership with the Director

Identifying practices at risk of underperformance and escalating with supporting context to the Director

Serving as the practice-facing liaison to Guidehealth's clinical pillars (CDI, CM, Quality), communicating updates and workflow changes to practices

Serving as the primary internal communication channel between practices and Guidehealth's clinical pillars, relaying practice-level feedback, updates, and operational conditions back to CDI, Care Management, and Quality leads

Representing Guidehealth's services and expectations to practice stakeholders during implementation kickoff and onboarding

Correcting internal barriers or delays impacting practice service delivery directly with the practice as the first point of resolution

Collaborating with the network's Client Relationship Manager (network-side counterpart, external to Guidehealth) when a practice is unresponsive or additional support is needed to resolve outstanding barriers

Supporting the Director of Practice Success in the development and delivery of network- or client-level presentations and business reviews, contributing portfolio-level performance narrative and practice-level context

Keeping the Director informed of network-level trends, risks, and practice sentiment across the assigned portfolio that may affect the broader client relationship

Ability to travel locally up to 50%.

Minimum 3 years of experience in a practice-facing, account management, or business development role within healthcare, value-based care, or a related field.

Experience working within an ACO, MSSP, or value-based care model (delegated services, managed care, or population health environments)

Demonstrated ability to build trust-based relationships and secure buy-in from physicians and practice leadership

Proven ability to facilitate productive, sometimes difficult, performance conversations with practice leadership

Strong understanding of individual primary care physician practice workflows, day-to-day operations, and front-office/clinical environments

Ability to manage multiple practice relationships simultaneously with high attention to follow-through

Strong written and verbal communication skills, with the ability to translate performance data into a clear narrative for practice audiences

Strong time and task management skills, including the judgment to calibrate engagement intensity and format across a portfolio of practices with differing needs, rather than treating all practice touchpoints as interchangeable

Ability to work independently with strong ownership and accountability for practice-level outcomes

Based in or willing to relocate to the Atlanta, GA area, with ability to travel up to 50% of the time within Georgia for in-person practice engagement

4–5 years of experience, or experience specifically in practice acquisition, physician outreach, or provider network development

Clinical background (e.g., Medical Assistant, Care Manager, RN, LPN) or other relevant clinical experience

Experience in a manager or operations role within a primary care practice

Health coach certification or motivational interviewing skills

Experience with CRM platforms (HubSpot preferred)

Familiarity with quality metrics, HCC coding, or care management integration

Existing familiarity with the Atlanta-area independent physician practice landscape

The salary range for this role is between $85,000 and $95,000 per year

At Guidehealth, our values come to life in everything we do.

We are Driven by A ccountability — grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike.

Always Growing, Always L earning — staying curious and continuously improving inspires us to shape a better future for healthcare.

With Collaborative I nnovation, we solve problems creatively, making every experience better for our employees and the patients we serve.

At Guidehealth, Every V oice Matters — we believe our collective strength is rooted in the unique perspectives of each team member.

And through E mpathy in Action, we build stronger connections with those who count on us.

This is what it means to be ALIVE with purpose. This is how we thrive — together — at Guidehealth.

Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

As a remote-first organization handling sensitive healthcare data, Guidehealth verifies candidate identity at multiple stages of the hiring and onboarding to safeguard patient privacy, data security, and compliance requirements.

At Guidehealth, we value transparency and collaboration as part of our commitment to excellence. As your primary employer, we kindly ask all team members to disclose any secondary employment, regardless of whether it may present a potential conflict of interest.

To ensure smooth teamwork and availability, employees must be accessible during our stated working hours. We foster connection and engagement by asking team members to join virtual meetings with their cameras on.