Practice Operations Manager

Leading end-to-end implementation execution for new practices, from kickoff through go-live, following established timelines and guidelines

Building and maintaining implementation project plans, ensuring milestones, dependencies, and deliverables stay aligned with strategic objectives and operational needs

Coordinating AWV workflow implementation, CM embedded rollout, and PAC workgroup activities at the practice operational level

Monitoring and evaluating the effectiveness of implemented changes, collecting data to measure outcomes and identify gaps

Maintaining documentation of implementation processes, outcomes, and lessons learned for continuous improvement

Pulling and compiling reports from HubSpot CRM to support portfolio-level review, escalation decisions, and leadership reporting

Reviewing CRM and report data for accuracy and completeness ahead of practice delivery; partnering with Data Analytics to identify and resolve discrepancies, gaps, or data integrity issues before the provider-facing team reviews reports with practices

Identifying practices showing risk indicators based on data trends and escalating with supporting context to the provider-facing team and leadership

Managing and tracking Practice Success department tasks, follow-up items, and escalations tied to implementation and ongoing operations

Maintaining and QAing the underlying report templates, data sources, and CRM fields the provider-facing team relies on for scorecard delivery

Providing regular status updates and operational insights to leadership

Facilitating recurring internal pillar huddles (Clinical Documentation Improvement, Care Management, and Quality) to review implementation status, surface barriers, and coordinate cross-functional responses

Collaborating with Clinical Operations, Technology, Quality, and Product teams to ensure coordinated, on-time service delivery

Routing practice-level operational barriers and needs to the appropriate pillar leads and tracking resolution through to completion

Serving as project coordinator between internal operational teams throughout implementation

Incorporating field feedback and practice-level insight from the Practice Success team into implementation plans, reporting design, and process improvements

Maintaining accurate, current data in HubSpot CRM (records, meeting logs, action items, engagement status)

Updating and maintaining network tracking items for the assigned portfolio on a consistent cadence

Documenting meeting notes and distributing action item summaries with clear ownership and timelines

Developing and maintaining SOPs, workflow documentation, and process improvements

Identifying opportunities to standardize and scale implementation and operational processes across the portfolio

Scheduling and coordinating logistics for internal and cross-functional performance-related meetings

Minimum 3 years of experience in healthcare operations, implementation management, project/program management, or healthcare consulting

Strong understanding of healthcare operations and regulatory requirements

Analytical mindset with proficiency in data analysis, reporting, and problem-solving

Proficiency with CRM platforms (HubSpot preferred) and data/reporting tools

Fluency in the Microsoft suite, especially Excel

Ability to manage multiple projects and implementations simultaneously, prioritizing effectively in a fast-paced, evolving environment

Strong written communication skills for internal reporting; meeting notes, action item summaries, and internal operational documentation must be clear, accurate, and professional

Ability to work independently with strong ownership and accountability for operational and implementation outcomes

Ability to coordinate and influence effectively across internal cross-functional stakeholders (pillar leads, leadership, technical teams)

Experience working with health systems or healthcare provider organizations

Demonstrated ability to take structured and informal feedback well, including from practice-facing colleagues, and translate it into improved internal process design; comfort operating in a function that is still maturing and adjusting its approach

The salary range for this role is between $90,000.00 to $100,000.00

At Guidehealth, our values come to life in everything we do.

We are Driven by A ccountability — grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike.

Always Growing, Always L earning — staying curious and continuously improving inspires us to shape a better future for healthcare.

With Collaborative I nnovation, we solve problems creatively, making every experience better for our employees and the patients we serve.

At Guidehealth, Every V oice Matters — we believe our collective strength is rooted in the unique perspectives of each team member.

And through E mpathy in Action, we build stronger connections with those who count on us.

This is what it means to be ALIVE with purpose. This is how we thrive — together — at Guidehealth.

Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

As a remote-first organization handling sensitive healthcare data, Guidehealth verifies candidate identity at multiple stages of the hiring and onboarding to safeguard patient privacy, data security, and compliance requirements.

At Guidehealth, we value transparency and collaboration as part of our commitment to excellence. As your primary employer, we kindly ask all team members to disclose any secondary employment, regardless of whether it may present a potential conflict of interest.

To ensure smooth teamwork and availability, employees must be accessible during our stated working hours. We foster connection and engagement by asking team members to join virtual meetings with their cameras on.