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Practice Manager
P3vetpartners
Kamloops, CAN
Full-time
Senior
Onsite
Discovered 3 weeks ago
Free
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- Provide onsite leadership and oversight of the veterinary health care team in order to maximize overall business performance of the hospital
- Lead the continuous improvement of the quality of customer service and medical care
- Ensure smooth communication throughout a client’s visit. Work alongside the Medical Director to resolve client concerns
- Oversee that all client communication such as welcome letters, sympathy cards, and newsletters are sent in accordance with Hospital protocols & approved timelines
- Implement team scripting, in-Hospital marketing, and social media content to help capture new clients, bond current clients, increase referrals, and generate community goodwill
- Meet client needs for timely veterinary care. Tracks new clients/patients, frequency of visits, and achieves predetermined goals for appointment and surgery fill rates
- Ensure team has sufficient and appropriate resources to deliver exceptional patient care.
- Understand and help manage the financial drivers of the hospital
- Ensure Cost of Sales as a percent of revenue is in line with budget. Maintain reasonable levels of inventory and put plans of action in place to eliminate bulk ordering and expired goods
- Work with Regional Manager and Medical Director to review a specific operating budget and hospital business plan
- Work with Regional Manager and Medical Director to prioritize equipment and facility needs. Assist with sourcing and purchasing as needed
- Prepare financial, bookkeeping, and accounting reports
- Keep financial records and establish, maintain and balance various accounts using manual and computerized bookkeeping systems
- Follow and adhere to the monthly schedule authorization and predict staffing needs. Verify that the financial health of the Hospital supports planned new hires
- Act as a positive role model, using a collaborative approach and assuming positive intent. Set others up for success and foster open, proactive, and cooperative relationships
- Collaborate with Regional Manager and Medical Director to recruit, mentor and retain a team with an emphasis on accountability, high morale, collegiality, effective teamwork and high moral standards
- Responsible for advertising, resume screening, interviewing, reference checks, and extending offers for support-staff positions
- Monitor and discuss the Key Performance Indicators for hospital and team member performance with Regional Manager and Medical Director and implement an action plan where necessary
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