Practice Director, Microsoft

• Embed with a high-performing sales team to shape pipeline, qualify opportunities, and win strategic deals.
• Call the line on every deal: what's in-catalog vs. what needs a third-party partner.
• Arm Sales with sharp, outcome-driven propositions, scope boundaries, and risk frameworks — so they sell with confidence.
• Own deal structure, pricing discipline, and SOW rigor; redirect or decline anything outside the catalog.
• Make sure every SOW hits the mark for the customer and the P&L.
• Be the practice leader Sales trusts to walk into any room.

• Set the bar: delivery standards, quality gates, estimation rigor, and governance that kill surprises before they start.
• Own escalations — the calm, decisive voice when engagements go sideways.
• Drive every accepted SOW to a profitable, customer-satisfying finish line.
• Move the needle on on-time delivery, CSAT, margin, and utilization — and show the numbers.

• Lead and grow the Microsoft delivery team, including the Technical Lead — set the bar, coach hard, hold the line on outcomes.
• Build the team's skills roadmap, closing gaps in modern Microsoft tech without missing a beat on delivery.
• Build a culture of advisors, not order-takers.

• Represent the practice with executive presence — internally and with key customers.
• Stay plugged into the Microsoft partner ecosystem to fuel co-sell, specializations, and solution alignment.

• 10+ years in Microsoft professional services, including 5+ years leading a practice inside a VAR or systems integrator.
• Proven track record turning around delivery orgs — service catalog, capability building, pipeline discipline, all of it.
• Sharp commercial instincts: you partner with Sales, shape qualification, and draw the scope/risk lines that keep deals healthy.
• Executive presence that lands — you walk into a room as the trusted advisor, not just another vendor.
• Battle-tested as the escalation point who gets troubled projects back on track.
• Strong technical grounding across Azure, Entra ID/identity, security, app migrations, domain consolidations, and hybrid endpoint management.
• Experience running or steering partner delivery models for anything outside core capabilities.

• Microsoft Certified: Azure Solutions Architect Expert (or current equivalent)
• SC-300 (Identity and Access Administrator) or AZ-500 (Azure Security Engineer)
• Bonus points for additional security/identity/M365 certs — Cybersecurity Architect Expert, M365 Enterprise Administrator Expert, etc.

• You've modernized a team stuck in legacy skills or unconstrained sales habits — and made it stick.
• You build Sales's confidence through clear offerings, reliable delivery, and advisory chops that show up every time.
• Strong negotiator who thrives in matrixed org politics.
• Comfortable leading strategy while staying ~25% hands-on in delivery.
• Plugged into Microsoft partner programs, specializations, and co-sell motions.

Arctiq is an equal opportunity employer.

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We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the Arctiq team!

While we welcome all applicants, only those who are selected for an interview will be contacted.