Post Settlement Operations Associate II

JOB RESPONSIBILITIES

• Monitor inbound client emails / ARROW portal and route requests to the appropriate service lines such as Lien Resolution, QSF, Probate, Bankruptcy, Claims Administration, and Pre-Settlement, ensuring 100% absorption of client responses.
• Manage JitBit task creation with proper documentation and maintain a complete audit trail for operational transparency.
• Escalate incomplete or missing information to internal stakeholders and track follow-ups to closure.
• Support cross-functional workflows by coordinating data, documents, and client-requested updates across service lines.
• Gather client-requested information and assist Lien Resolution Medical Audit and other teams with timely responses.
• Maintain trackers, dashboards, and weekly progress reports to monitor service-line performance and operational health.
• Track deliverables against SLA timelines and proactively escalate potential delays or risks.
• Prepare, review, and deliver deficiency reports using standardized templates to ensure clarity and consistency in client communication.
• Identify workflow gaps, propose process improvements, and contribute to pilot initiatives and SOP updates for standardization.
• Collaborate closely with U.S.-based teams to align schedules, deliverables, and deficiency report planning. Serve as a coordination bridge between CRMOps, Client Services, Lien Resolution, Probate, Bankruptcy, Claims Administration, Pre-Settlement, and Project Analysts for seamless task execution.
• Lead process transitions and training initiatives (OJT & BAU), support special projects, and act as a point of contact for team queries to enhance productivity and resolve operational issues.
• Proactively identify operational risks, potential gaps, and workflow bottlenecks to ensure smooth service delivery.

Education & Experience