Post-Implementation Consultant - CRM Suite (Remote)

Technical Delivery: Lead the end-to-end configuration and deployment of enhancements across the CRM Suite

Technical Architect: Ensuring all deliverables meet architectural best practices and client timelines

Solution Design: Translate business requests into technical design and functional specifications

Client Leadership: Serve as a "Trusted Advisor" to client stakeholders, providing proactive recommendations on system optimization

Performance Accountability: Maintain high monthly utilization targets by efficiently managing a portfolio of multiple clients in a shared-dedicated capacity

Release Management: Conduct impact assessments for product releases, advising clients on how new features will interact within their product footprint

Root Cause Analysis: Address technical escalations, identifying architectural gaps and implementing configuration fixes

3+ Years of Billable Consulting: Proven experience in a client-facing professional services or managed services role. You must have experience managing client expectations, project scope, and billable hours

Hands-on Technical Depth: 3+ years of direct experience building and configuring CRM software (e.g., Salesforce or Veeva). You must be comfortable with complex security models, validation rules, flow automation, and deployment lifecycles

Sovereign Delivery: Ability to work autonomously in a remote capacity, managing multiple client workstreams simultaneously without constant oversight

Communication Mastery: Exceptional ability to explain technical constraints to non-technical stakeholders via email, presentations, and live workshops

Life Sciences Expertise: Direct experience working within the Life Sciences or Healthcare vertical, with an understanding of the unique compliance and operational needs of these organizations

Veeva CRM/Vault Certification: Current certifications in Veeva CRM or the Veeva Vault platform

Technical Architecture Exposure: Experience with Apex, Lightning Web Components, or data integration tools