Post Close Operations Associate

• Partner with customer operations and processing to ensure a smooth post close mortgage process
• Provide exceptional customer service to both internal and external customers
• Be process focused and continuously look for opportunities for improvements and efficiencies
• Work independently to prioritize work based on investor delivery expiration and closing dates
• Handle tasks such as printing, signing, notarizing, and recording relevant documents
• Process paper Assignments of Mortgage (AOMs) related to loan sales and securitizations
• Manage the Power of Attorney (POA) and AOM process for Private Label Partners until 100% of volume is on DART
• Oversee the onboarding and offboarding of DART loans via AOMs, ensuring timely and accurate processing
• Manage the processing of new PLDs, document revisions, and handling of tax affidavits, FP7, and other necessary paperwork in collaboration with our vendors.
• Address security instrument exceptions and lien release issues, including conducting county research, outreach, and resolving recording exceptions.
• Manage RSD tasks when closing defects are identified, dispositioning appropriately for next steps.
• Manage outreach efforts for unsecured liens, including calls, emails, FedEx letters, and SandCastle orders.
• Process documents for closing appointments as necessary
• Handle curative efforts such as Scrivener's Affidavits and other document corrections, ensuring all documentation is accurate and compliant.
• Monitor the recording stage audit and ensure accountability for all security instruments (SIs), working with vendors to resolve outstanding liens and secure recorded SIs.
• Oversee the process for FNMA loan delivery and MERS registration
• Perform additional duties as assigned to support the team and company operations

• 1+ year of administrative and/ or customer-facing experience
• Ability to work and thrive in a fast-paced, startup environment with little direction and meet tight deadlines
• Proven ability to provide professional and concise communications with cross-functional teams and resolve any issues, including suspense conditions, within response deadlines
• Exceptional customer service skills to work with external customers
• Ability to organize and manage a large pipeline of loans
• Analytical skills and drive to look for process improvements and ways to digitize and automate processes
• Ability to navigate G-Suite (Docs, Sheets, Slides) and Google Drive to manage information and collaborate with team members through Slack.

• Experience in residential mortgage lending with Post-Closing experience
• In-depth knowledge of HELOC loans, FNMA, FHLMC, and private investor products
• Thorough understanding of Federal and State regulations, including but not limited to HELOC and Conventional guidelines, RESPA, TILA, HOEPA, and QM.
• Knowledge of State and County recording requirements and needs
• Adhere to all company security policies and data handling procedures.
• Complete mandatory security awareness training within required timeframes.
• Promptly report any suspected security incidents or suspicious activity to the Security team.

• Base Compensation Range: $25/hr
• 15% bonus target, paid monthly

This is the compensation range for the role in the United States.

Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs.

While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.

• Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits Employer-paid life and disability insurance 11 observed holidays and PTO plan Up to 12 weeks of paid family leave Continuing education reimbursement

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California Residents, please review our California Employee and General Workforce Privacy Notice for further information.

By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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