Position Title: ITSM Administrator
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Position Title: ITSM Administrator (ManageEngine) Location: Doha, Qatar Experience: 6 7 Years Employment Type: Full-Time Job Summary We are seeking a skilled ITSM Administrator.
Key Skills for This Role
Responsibilities
- Administer and maintain ManageEngine ServiceDesk Plus environment
- Configure and manage Incident, Service Request, Problem, Change, Asset, and Knowledge Management modules
- Create and maintain service catalogs, request templates, workflows, and approval processes
- Configure SLAs, OLAs, business rules, notifications, and escalation matrices
- Develop and maintain automation rules, business workflows, and custom scripts
- Support integration with Active Directory, Azure AD, Email, Monitoring Tools, and CMDB
- Develop dashboards and operational reports
- Monitor KPI compliance including SLA achievement, ticket aging, backlog, and technician performance
- Provide L2 support for ITSM platform related incidents and service requests
- Perform regular health checks and system maintenance activities
Requirements
- Bachelor's Degree in Computer Science, Information Technology, or related field
- 4 7 years of ITSM administration experience
- Minimum 3 years hands on experience with ManageEngine ServiceDesk Plus
- Experience in enterprise IT support environments
- Strong troubleshooting and analytical skills
- Understanding of ITIL processes
Full Job Posting
Job Summary
- We are seeking a skilled ITSM Administrator with hands on experience in ManageEngine ITSM solutions, primarily ServiceDesk Plus. The role is responsible for administration, configuration, enhancement, and operational support of the ITSM platform, ensuring alignment with ITIL best practices and busin
Key Responsibilities
- Administer and maintain ManageEngine ServiceDesk Plus environment.
- Configure and manage Incident, Service Request, Problem, Change, Asset, and Knowledge Management modules.
- Create and maintain service catalogs, request templates, workflows, and approval processes.
- Configure SLAs, OLAs, business rules, notifications, and escalation matrices.
- Manage user roles, permissions, groups, and technician access.
- Develop and maintain automation rules, business workflows, and custom scripts.
- Support integration with Active Directory, Azure AD, Email, Monitoring Tools, and CMDB.
- Implement process improvements aligned with ITIL best practices.
- Participate in platform upgrades, patches, and feature enhancements.
- Develop dashboards and operational reports.
- Monitor KPI compliance including SLA achievement, ticket aging, backlog, and technician performance.
- Generate management reports and service performance metrics.
Required Qualifications
- Bachelor's Degree in Computer Science, Information Technology, or related field.
- 4 7 years of ITSM administration experience.
- Minimum 3 years hands on experience with ManageEngine ServiceDesk Plus.
- Experience in enterprise IT support environments.
- Mandatory: ManageEngine ServiceDesk Plus, ITIL Incident/Problem/Change/Request Management, Active Directory Integration, Microsoft SQL Server, Workflow Configuration, SLA Management, Reporting & Dashboard Development, Email Integration (Exchange/O365).
- Preferred: ManageEngine AssetExplorer, Analytics Plus, OpManager, Endpoint Central, REST APIs, Azure AD/Microsoft 365, PowerShell or scripting experience.
Certifications (Preferred)
- ITIL v4 Foundation
- ManageEngine ServiceDesk Plus Certification
- Microsoft Azure Fundamentals (AZ 900)
- Microsoft 365 Fundamentals (MS 900)
Key Competencies
- Strong troubleshooting and analytical skills.
- Understanding of ITIL processes.
- Customer focused mindset.
- Good communication and stakeholder management skills.
- Ability to work independently and manage multiple priorities.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Arab Solutions
Pre-Sales Engineer (Cybersecurity)
Qatar, QAT
Position Summary We are seeking an experienced Pre-Sales Engineer Cybersecurity to support the development of technical proposals and tender responses. The successful candidate ...
Pre-Sales Engineer (Cybersecurity)
Doha, QAT
Arab Solutions is seeking an experienced Pre-Sales Engineer in Cybersecurity to support technical proposals and tender responses in Doha. You will analyze RFPs, design security solutions, and prepare high-quality documen
IT Security Governance Officer
Doha, QAT
We are seeking an experienced IT Security Governance Officer to oversee information security governance, risk, and compliance activities. The role is responsible for developing ...
IT Security Specialist
Qatar, QAT
Job Summary We are seeking an experienced IT Security Specialist to safeguard the organization's IT infrastructure by implementing security controls, monitoring threats, managin...
IT Network Engineer
Doha, QAT
The Network Engineer manages UNIX, Novell, VMS, Windows or similar computer networks. Performs a variety of maintenance, evaluation, installation, and training tasks to enable u...
IT Security Governance Officer
Doha, QAT
Arab Solutions is seeking an IT Security Governance Officer to oversee information security governance, risk, and compliance activities. The role involves developing security policies, ensuring compliance with ISO 27001,
IT Security Specialist
Doha, QAT
Arab Solutions seeks an experienced IT Security Specialist to safeguard IT infrastructure by implementing security controls, monitoring threats, and ensuring compliance. The role requires 5+ years of experience and hands
IT Network Engineer
Doha, QAT
Arab Solutions is seeking a Network Engineer to design, implement, and maintain enterprise network infrastructure in Doha, Qatar. The role requires 7+ years of experience with Cisco networking, Microsoft infrastructure,
Pre-Sales Engineer (Cybersecurity)
Qatar, QAT
Pre-Sales Engineer (Cybersecurity)
Doha, QAT
IT Security Governance Officer
Doha, QAT
IT Security Specialist
Qatar, QAT
IT Network Engineer
Doha, QAT
IT Security Governance Officer
Doha, QAT
IT Security Specialist
Doha, QAT
IT Network Engineer
Doha, QAT