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Porter

American Hospital
Dubai, UAE
Full-time
Entry
Onsite
Discovered 1 weeks ago
Free

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Responsibilities

  • Prioritizes tasks ensuring effective functioning of the area.
  • Follows the chain of command in reporting incidents or concerns.
  • Prioritizes workload and completes correspondence on time.
  • Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries.
  • Ensures a safe working environment through strict compliance with Hospital Policy and Procedures regarding safety, infection and security.
  • Promotes incident, and customer complaint reporting to improve patient and family care.
  • Answers phone calls politely and cordially.
  • Maintains proper telephone etiquette.
  • Assists patient upon admission and discharge as needed.
  • Guides patients within the hospital premises if the need arises.
  • Assists with Information Desk duties as required.
  • Collects and delivers lab samples as directed.
  • Acts appropriately on assigned areas of duty.
  • Assists patients in moving their luggage during admission to their assigned room and upon discharge.
  • Answers patient’s queries regarding the location of hospital facilities.
  • Maintains accurate knowledge of scheduled functions within the hospital to direct visitors to the correct locations.
  • Answers assigned mobile within three rings using correct greeting and telephone etiquette.
  • Remains in assigned post position, maintaining correct posture.
  • Monitors and maintains the appearance of the clinic's waiting areas.
  • Ensures the wheelchairs are available near the information desk.
  • Helps the patients/visitors if requested with loading/ unloading luggage into and out of their vehicles.
  • Assists disabled patients and visitors if requested into and out of their vehicles.
  • Participates in staff meetings as assigned.
  • Monitors and maintains tidiness and organization of all work areas.
  • Complies with policies for personal and patient safety for the provision of healthcare-associated infections.
  • Assists with maintaining the cleanliness of the waiting areas.
  • Ensures that the place of work and surrounding area is kept clean and organized at all times.
  • Reports equipment failure, safety and security issues, and or/reduction of supply inventory to the Patient Relations Supervisor.

Qualifications

  • High School Graduate
  • PROFESSIONAL EXPERIENCE:
  • Knowledge of Customer Service Principles
  • Ability to speak and write in English fluently
  • Ability to speak in Arabic preferred
  • Previous Hospital experiences preferred

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