Porter
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Key skills for this role
About the Role
The hotel is seeking a Porter to assist guests with luggage, answer front desk calls, support customer service with event setup, and respond to guest maintenance requests. Candidates need a high school diploma, ability to lift 40 lbs, and strong customer service skills.
Key Skills for This Role
Responsibilities
- Ensure bags and guest effects are properly tagged and delivered to the correct room
- Assist in answering front desk calls and transferring calls
- Work with customer service team to set up special events and update event signs
- Respond to guest calls concerning minor room maintenance and other needs
- Act as part of the room service team during busy times
Requirements
- High school diploma/GED
- Ability to lift at least 40 pounds
- Exceptional customer service skills
- Reliable and able to work occasional nights and weekends
Full Job Posting
Job Summary
- Ensure that all bags and other guest effects are properly tagged and get to the right room
- Assist in answering front desk calls and transferring calls to the proper people within the facility
- Work with the customer service team to help set up special events and update event signs throughout the facility
- Respond immediately to assigned guest calls that concern minor room maintenance and other guest needs
- Act as part of the room service team during the busier times of the day
Skills
- High school diploma/GED required
- Must be able to lift at least 40 pounds at a time
- Experience with software platforms such as GuestPoint and InnTender a plus
- Reliable and able to work occasional nights and weekends
- Exceptional customer service skills
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