Pool/Beach Service Manager

As Pool/Beach Service Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses.

I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel/resort.

As Pool/Beach Service Manager, I will assume full responsibility for the efficient operation of the Food & Beverage department to provide exceptional product and service within brand operating standards.

The duties and responsibilities will include:

• Keep up to date with industry trends, best practices and guest expectations to continually improve the pool, bar and beverage experience.
• Regularly review products, menus, amenities and service standards to ensure they remain relevant, innovative and aligned with Six Senses brand guidelines.
• Maintain a strong operational presence throughout service, ensuring LQA standards and Six Senses service standards are consistently followed and exceeded.
• Ensure the pool, bar and F&B areas are clean, properly equipped, well maintained and fully ready before opening to guests.
• Inspect guest orders, service areas, equipment and maintenance needs regularly, ensuring required actions are completed within the designated timeframe.
• Deliver an exceptional guest experience by greeting guests courteously, using guest names whenever possible, handling welcome and check-in procedures efficiently and ensuring prompt, attentive service.
• Handle guest feedback, inquiries, complaints and service recovery effectively; log comments, take appropriate action, follow up and escalate matters to the F&B Director when needed.
• Review daily arrivals and departures, ensuring proper handling of Special Guests, VIP Guests and Groups.