Police CARE Operator

Position Duties

• Generates computerized police reports by operating word processing equipment to access a Computer Aided Report Entry system. Enters Uniform Crime Reporting statistics codes into computer systems in order to provide statistical tracking information. Receives report information from police officers and crime victims by telephone conversation; queries callers to ensure complete information in accordance with narrative format and estab­lished procedures. Retrieves information from Regional Justice Information System (REJIS). Enters supplemental information into the police reporting system such as additional items stolen or damaged by processing information from written supplemental reports. Enters/updates/cancels persons, vehicles, property into REJIS/MULES/NCIC. Prints police reports and performs criminal record checks to assist police officers in prepar­ing warrant applications and/or investigations. Performs a variety of established tasks to assist other police auxiliary staff including process­ing traffic citations, vehicle accidents, curfew violations and arrest reports. Provides technical CARE support to our contract, direct entry users. Process signage tows in which a vehicle is towed from private property. Add OCN to suspect page. Completes Records validation lists to determine accuracy and disposition by accessing computerized police report system files. Monitors the Records phones after hours and on weekends. Requires REJIS/MULES certifications. Maintains Orders of Protection files to include entries, updates, dismissals and service information. Performs related work as required.
• Enters Uniform Crime Reporting statistics codes into computer systems in order to provide statistical tracking information. Receives report information from police officers and crime victims by telephone conversation; queries callers to ensure complete information in accordance with narrative format and estab­lished procedures. Retrieves information from Regional Justice Information System (REJIS). Enters supplemental information into the police reporting system such as additional items stolen or damaged by processing information from written supplemental reports. Enters/updates/cancels persons, vehicles, property into REJIS/MULES/NCIC. Prints police reports and performs criminal record checks to assist police officers in prepar­ing warrant applications and/or investigations. Performs a variety of established tasks to assist other police auxiliary staff including process­ing traffic citations, vehicle accidents, curfew violations and arrest reports. Provides technical CARE support to our contract, direct entry users. Process signage tows in which a vehicle is towed from private property. Add OCN to suspect page. Completes Records validation lists to determine accuracy and disposition by accessing computerized police report system files. Monitors the Records phones after hours and on weekends. Requires REJIS/MULES certifications. Maintains Orders of Protection files to include entries, updates, dismissals and service information. Performs related work as required.
• Receives report information from police officers and crime victims by telephone conversation; queries callers to ensure complete information in accordance with narrative format and estab­lished procedures. Retrieves information from Regional Justice Information System (REJIS). Enters supplemental information into the police reporting system such as additional items stolen or damaged by processing information from written supplemental reports. Enters/updates/cancels persons, vehicles, property into REJIS/MULES/NCIC. Prints police reports and performs criminal record checks to assist police officers in prepar­ing warrant applications and/or investigations. Performs a variety of established tasks to assist other police auxiliary staff including process­ing traffic citations, vehicle accidents, curfew violations and arrest reports. Provides technical CARE support to our contract, direct entry users. Process signage tows in which a vehicle is towed from private property. Add OCN to suspect page. Completes Records validation lists to determine accuracy and disposition by accessing computerized police report system files. Monitors the Records phones after hours and on weekends. Requires REJIS/MULES certifications. Maintains Orders of Protection files to include entries, updates, dismissals and service information. Performs related work as required.
• Retrieves information from Regional Justice Information System (REJIS). Enters supplemental information into the police reporting system such as additional items stolen or damaged by processing information from written supplemental reports. Enters/updates/cancels persons, vehicles, property into REJIS/MULES/NCIC. Prints police reports and performs criminal record checks to assist police officers in prepar­ing warrant applications and/or investigations. Performs a variety of established tasks to assist other police auxiliary staff including process­ing traffic citations, vehicle accidents, curfew violations and arrest reports. Provides technical CARE support to our contract, direct entry users. Process signage tows in which a vehicle is towed from private property. Add OCN to suspect page. Completes Records validation lists to determine accuracy and disposition by accessing computerized police report system files. Monitors the Records phones after hours and on weekends. Requires REJIS/MULES certifications. Maintains Orders of Protection files to include entries, updates, dismissals and service information. Performs related work as required.
• Enters supplemental information into the police reporting system such as additional items stolen or damaged by processing information from written supplemental reports. Enters/updates/cancels persons, vehicles, property into REJIS/MULES/NCIC. Prints police reports and performs criminal record checks to assist police officers in prepar­ing warrant applications and/or investigations. Performs a variety of established tasks to assist other police auxiliary staff including process­ing traffic citations, vehicle accidents, curfew violations and arrest reports. Provides technical CARE support to our contract, direct entry users. Process signage tows in which a vehicle is towed from private property. Add OCN to suspect page. Completes Records validation lists to determine accuracy and disposition by accessing computerized police report system files. Monitors the Records phones after hours and on weekends. Requires REJIS/MULES certifications. Maintains Orders of Protection files to include entries, updates, dismissals and service information. Performs related work as required.
• Enters/updates/cancels persons, vehicles, property into REJIS/MULES/NCIC. Prints police reports and performs criminal record checks to assist police officers in prepar­ing warrant applications and/or investigations. Performs a variety of established tasks to assist other police auxiliary staff including process­ing traffic citations, vehicle accidents, curfew violations and arrest reports. Provides technical CARE support to our contract, direct entry users. Process signage tows in which a vehicle is towed from private property. Add OCN to suspect page. Completes Records validation lists to determine accuracy and disposition by accessing computerized police report system files. Monitors the Records phones after hours and on weekends. Requires REJIS/MULES certifications. Maintains Orders of Protection files to include entries, updates, dismissals and service information. Performs related work as required.
• Prints police reports and performs criminal record checks to assist police officers in prepar­ing warrant applications and/or investigations. Performs a variety of established tasks to assist other police auxiliary staff including process­ing traffic citations, vehicle accidents, curfew violations and arrest reports. Provides technical CARE support to our contract, direct entry users. Process signage tows in which a vehicle is towed from private property. Add OCN to suspect page. Completes Records validation lists to determine accuracy and disposition by accessing computerized police report system files. Monitors the Records phones after hours and on weekends. Requires REJIS/MULES certifications. Maintains Orders of Protection files to include entries, updates, dismissals and service information. Performs related work as required.
• Performs a variety of established tasks to assist other police auxiliary staff including process­ing traffic citations, vehicle accidents, curfew violations and arrest reports. Provides technical CARE support to our contract, direct entry users. Process signage tows in which a vehicle is towed from private property. Add OCN to suspect page. Completes Records validation lists to determine accuracy and disposition by accessing computerized police report system files. Monitors the Records phones after hours and on weekends. Requires REJIS/MULES certifications. Maintains Orders of Protection files to include entries, updates, dismissals and service information. Performs related work as required.
• Provides technical CARE support to our contract, direct entry users. Process signage tows in which a vehicle is towed from private property. Add OCN to suspect page. Completes Records validation lists to determine accuracy and disposition by accessing computerized police report system files. Monitors the Records phones after hours and on weekends. Requires REJIS/MULES certifications. Maintains Orders of Protection files to include entries, updates, dismissals and service information. Performs related work as required.
• Process signage tows in which a vehicle is towed from private property. Add OCN to suspect page. Completes Records validation lists to determine accuracy and disposition by accessing computerized police report system files. Monitors the Records phones after hours and on weekends. Requires REJIS/MULES certifications. Maintains Orders of Protection files to include entries, updates, dismissals and service information. Performs related work as required.
• Add OCN to suspect page. Completes Records validation lists to determine accuracy and disposition by accessing computerized police report system files. Monitors the Records phones after hours and on weekends. Requires REJIS/MULES certifications. Maintains Orders of Protection files to include entries, updates, dismissals and service information. Performs related work as required.
• Completes Records validation lists to determine accuracy and disposition by accessing computerized police report system files. Monitors the Records phones after hours and on weekends. Requires REJIS/MULES certifications. Maintains Orders of Protection files to include entries, updates, dismissals and service information. Performs related work as required.
• Monitors the Records phones after hours and on weekends. Requires REJIS/MULES certifications. Maintains Orders of Protection files to include entries, updates, dismissals and service information. Performs related work as required.
• Requires REJIS/MULES certifications. Maintains Orders of Protection files to include entries, updates, dismissals and service information. Performs related work as required.
• Maintains Orders of Protection files to include entries, updates, dismissals and service information. Performs related work as required.
• Performs related work as required.

Knowledge, Skills and Abilities

• Knowledge of Computer Aided Report Entry system functions, capabilities and operations. Knowledge of proper grammar, spelling and punctuation. Knowledge of word processing computer equipment operations and terminologies, including various Microsoft applications; CARE, REJIS and Internet Explorer. Knowledge of Uniform Crime Reporting (UCR) statistics coding procedures. Knowledge of office procedures and work methods. Some knowledge of police investigative techniques. Skill in operating word processing equipment to accurately and rapidly produce police re­ports. Skill in querying police officers and other callers to obtain complete crime information. Skill in performing a variety of clerical tasks requiring flexibility and attention to detail. Ability to provide courteous and efficient service to the public and police officers. Skill in operating multi-line phone system. Ability to multi-task without compromising work quality and efficiency. Ability to type 35 words per minute with no more than five errors, improving to 45 words per minute at the completion of training. Requires REJIS/MULES certification in order to perform functions (inquiries and entries) in REJIS/MULES/NCIC. Training and Experience : Graduation from high school supplemented by courses in typing and business English, and two years experience as a clerk typist, preferably including six months operating word processing equipment; or any equivalent combination of training and experience.
• Knowledge of Computer Aided Report Entry system functions, capabilities and operations.
• Knowledge of proper grammar, spelling and punctuation.
• Knowledge of word processing computer equipment operations and terminologies, including various Microsoft applications; CARE, REJIS and Internet Explorer.
• Knowledge of Uniform Crime Reporting (UCR) statistics coding procedures.
• Knowledge of office procedures and work methods.
• Some knowledge of police investigative techniques.
• Skill in operating word processing equipment to accurately and rapidly produce police re­ports.
• Skill in querying police officers and other callers to obtain complete crime information.
• Skill in performing a variety of clerical tasks requiring flexibility and attention to detail.
• Ability to provide courteous and efficient service to the public and police officers.
• Skill in operating multi-line phone system.
• Ability to multi-task without compromising work quality and efficiency.
• Ability to type 35 words per minute with no more than five errors, improving to 45 words per minute at the completion of training.
• Requires REJIS/MULES certification in order to perform functions (inquiries and entries) in REJIS/MULES/NCIC.

Other Qualifications

• CITIZENSHIP : Citizen of the United States or valid work permit, and apply for citizenship when eligible. AGE LIMITS : Eighteen (18) years of age at the time of appointment. EDUCATION : Educational requirements and skills will be determined by the position classification. PRE-EMPLOYMENT DRUG GUIDELINES : Any illegal adult use or possession of a controlled substance, excluding marijuana, within one year prior to employment. The word “drug” refers to any type of controlled substance for which you do not have a prescription; to include marijuana in all forms (edibles, gummies, or any other product containing THC). TATTOO POLICY : Tattoos which may be visible in a short sleeve uniform will be considered by the Chief of Police on a case-by-case basis. Imagery which may be deemed inappropriate or offensive in nature shall be considered grounds for disqualification. Applicants will be required to provide a photograph and explanation to provide context of any visible tattoos. ARREST : Must be free from conviction of a felony or a Class "A" misdemeanor. MILITARY : Must not have a "Dishonorable" discharge or "Bad Conduct" discharge if having served in the military. All "Other Than Honorable" discharges will be reviewed on an individual basis. COMPETITIVE SELECTION PROCESS Under the regulations of the Police Department, all appointments to the St. Louis County Police Department are made on the basis of a continuously open, competitive hiring process conducted under the supervision of the Personnel Services Unit. Each applicant must successfully complete each stage of the selection process before becoming eligible to proceed to the next step. AN EQUAL OPPORTUNITY EMPLOYER : The Board of Police Commissioners resolved that subject to all applicable State and Federal statutory or judicial exemptions, all qualified applicants for employment and/or advancement, whether commissioned or civilian, shall be given equal opportunity for consideration, selection, appointment and retention, regardless of race, color, religion, sex, national origin, age, disability, or political affiliation.
• COMPETITIVE SELECTION PROCESS Under the regulations of the Police Department, all appointments to the St. Louis County Police Department are made on the basis of a continuously open, competitive hiring process conducted under the supervision of the Personnel Services Unit. Each applicant must successfully complete each stage of the selection process before becoming eligible to proceed to the next step.
• AN EQUAL OPPORTUNITY EMPLOYER : The Board of Police Commissioners resolved that subject to all applicable State and Federal statutory or judicial exemptions, all qualified applicants for employment and/or advancement, whether commissioned or civilian, shall be given equal opportunity for consideration, selection, appointment and retention, regardless of race, color, religion, sex, national origin, age, disability, or political affiliation.

Benefits

• St. Louis County offers its employees many excellent benefits with paid medical insurance, 20 days of PTO (paid time off) the first year and increasing with seniority, and 11-12 paid holidays. Employees hired for full time employment will participate in the St. Louis County retirement plan where they contribute 4% of their salary to the defined benefit plan with vesting after 7 years. Other benefits include: paid life insurance, a credit union, 457 Deferred Compensation Plan, pre-tax premium pay plan, dependent care and medical expense reimbursement plans, and short and long term disability insurance. In addition to these benefits, as of January 1, 2023, St. Louis County approved up to 480 hours of paid parental leave for eligible employees welcoming new children, either by birth or adoption. The employee can also take up to 80 hours of leave for prenatal care and up to 80 hours for care of the child within the first year. Please click https://stlouiscountymo.gov/saint-louis-county-missouri-careers/competitive-benefits/ to view all of our benefits.

Supplemental Questions