Point of Contact - POC
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About the Role
Job Opening: Point of Contact (POC) – Rider Operations Location: Dubai Department: Operations / Fleet Management About the Role: We are seeking a detail-oriented and proactive Point of Contact (POC) to manage daily rider communications, track performance, and ensure smooth issue resolution.
Key Skills for This Role
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Job Description
Job Opening: Point of Contact (POC) – Rider Operations
About The Role
We are seeking a detail-oriented and proactive **Point of Contact (POC)** to manage daily rider communications, track performance, and ensure smooth issue resolution.
The ideal candidate will be highly organized, an excellent communicator, and able to handle multiple tasks with precision.
Daily Communication
- Call riders daily to confirm attendance, performance, and address any concerns.
- Document all inquiries accurately for reporting and follow-up.
Issue Tracking & Documentation
- Understand, categorize, and record rider issues (bike, app, salary, performance, accommodation, etc.).
- Maintain and update the daily performance sheet promptly.
Performance Monitoring
- Track riders’ progress toward monthly targets.
- Report all issues and gaps to the Fleet Manager.
- Maintain records of riders on target vs. below target.
Day-To-Day Operations
- Follow up with the Fleet Manager on pending issues until closure.
- Report daily low-performing riders to the Supervisor.
- Respond to rider calls and inquiries throughout the day.
Reporting
- **Daily Reporting (to Fleet Manager):**
- Riders below target
- All rider inquiries/issues
- Urgent issues requiring immediate action
- **Weekly Reporting (to Operations Manager):**
- Repeated issues
- Low performers list
- Total resolved vs. pending issues
Qualifications
- Excellent communication and interpersonal skills
- Strong organizational and documentation skills
- Ability to work independently and manage multiple priorities
- Experience in logistics, fleet management, or delivery operations is a plus
What We Offer
- Competitive salary
- Growth opportunities within the operations team
- Supportive and dynamic work environment
- To Apply Please send your CV:hr@aspiracore.com
- or WhatsApp: 0585701183
Job Type: Full-time
Pay: AED3,000.00 per month
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