Player Support Specialist (Tier 2 Agent)

Required Experience & Skills

• Previous experience in player support, customer support, moderation, community support, or a relevant specialist role.
• Excellent written and verbal communication skills in English.
• Strong investigative, analytical, troubleshooting, and problem-solving skills.
• Strong attention to detail and the ability to follow documented processes accurately.
• A player-focused mindset and a professional approach to support.
• Ability to investigate issues, identify the correct next step, and escalate when needed.
• Strong organisation, time-management, and prioritisation skills.
• Comfortable working with digital tools, online workspaces, spreadsheets, and ticketing systems.
• Ability to work flexibly and collaboratively within a global team.
• Quick to adapt to new games, updates, tools, policies, and workflows.

Nice to Have

What We Offer

• A specialist role in the video games industry, supporting real players and live game communities.
• Training on the games, tools, and workflows you will use.
• The chance to develop skills in complex case handling, escalation management, reporting, training, and quality.
• Experience working with international teams, authorised stakeholders, and global gaming projects.
• A fast-paced, multicultural team environment.
• Opportunities to grow your knowledge of player experience and gaming support operations.

How to Apply

• Interested? Apply via clicking the link or send me your updated CV to charles.jiang@transperfect.com