Player Support Representative (China Games)

Yodo1 is looking for a Player Support Representative fluent in both Chinese and English, to support our Chinese & English language games.

You are:

• Focused on impact. You understand the 80/20 rule and focus on activities that matter.
• Performance-driven and growth-oriented. You have an intrinsic will to succeed while unafraid to try, fail, and learn by experimenting with new approaches and testing ideas.
• Cooperative. You help others succeed; you give and receive feedback well.
• Relentlessly curious. You ask questions.
• Humble. You ask for help; you are quick to admit and learn from your mistakes.
• SMART. You work and communicate in ways that are Specific, Measurable, Actionable, Relevant, and Time-bound.

You will:

• Handle player inquiries across channels (email, in-game ticketing, live chat, social media)
• Maintain and update the player-facing knowledge base and FAQ
• Collaborate with QA, dev, and community teams to surface recurring issues and player sentiment
• Monitor support metrics (response time, resolution rate, CSAT) and hit SLA targets
• Identify patterns in player feedback and contribute to product improvement proposals

You must have:

• Native-level Chinese and exceptional English writing and communication skills.
• A strong interest in gaming, particularly mobile gaming
• Experience in player support and familiarity with CS tools (Zendesk, AiHelp, WeChat, etc.)
• Ability to empathize with frustrated players while staying solution-oriented

You might have:

• Experience moderating or managing online communities (Discord, QQ, Douyin, forums, etc.).
• Prior experience with social media management or organizing community events.

Compensation.

We pay based on qualifications, experience, and fit for the role.

We provide an allowance to purchase your own device or equipment and offer variable compensation through our annual bonus program.

Growth.

We offer an environment where you will have the trust and freedom to try, fail, learn fast, and make a real impact while accelerating your career, and where anyone with a great idea can pitch it directly to our management team.

WFA.

Work from anywhere in the world, travel when and where you like, get paid in your currency of choice, and enjoy flexible hours and unlimited paid time off.

Community.

Work with an energetic, fast-learning, supportive, and diverse team of Yodies across six continents and 30+ countries who share and support new ideas and get things done.

Ready to change the game for mobile game developers and build your career from anywhere?