Platform Strategy & Support, Renters

Qualifications

• Experience & Education
• 10+ years of experience in insurance or insurtech operations, with direct exposure to Personal Lines/P&C policy servicing (issuance, non-pay cancellation, reinstatement, endorsements, renewals).
• 3–5 years defining or operating technology-enabled workflows for digital distribution partners — insurtech, MGA, or embedded insurance environments — API and partnership onboarding a plus.
• Experience in product ownership or management, preferably in digital or technology-driven environments.
• Experience with Scrum/Agile methodologies.
• Experience working across business, IT, legal, and compliance — preferably on digital initiatives.
• Hands-on experience with policy administration systems (e.g., Guidewire, Majesco, Duck Creek, or similar) and the operational workflows they support — issuance, endorsement, non-pay cancellation/reinstatement, renewal, and billing.
• Project management experience and the ability to work in a fast-paced environment.
• Experience using data and analytics (SQL, Tableau, Power BI, or equivalent) to evaluate operational performance and inform platform or process decisions.
• Familiarity with automation and AI-enabled servicing approaches (RPA, intelligent document processing, LLM-assisted decisioning) and how they apply to straight-through processing.
• Skills & Abilities
• Strong understanding of web applications, APIs, Postman, and digital platforms.
• Exceptional ability to create diagrams for different purposes (flow charts, state machines, sequence diagrams, architecture diagrams) using a variety of diagramming tools.
• Strong analytical, abstraction, and problem-solving skills to translate business requirements into IT solutions; solution design emphasis desirable.
• Excellent communication, organizational, and documentation skills.
• Demonstrated ability to drive feature prioritization and development for both immediate and long-term digital product builds.
• Demonstrated leadership and stakeholder management skills.
• Demonstrated ability to lead change efforts, with a track record of success in innovation ventures — business, technical, or both.
• Business acumen and familiarity with digital trends and technologies.
• Fluency with data/BI tools (SQL, Tableau, Power BI, or similar) to translate operational data into platform and process decisions.
• Ability to map, standardize, and re-engineer core insurance servicing workflows (non-pay cancellation, reinstatement, endorsement, renewal) for efficiency and scale.
• A point of view on where automation and AI-enabled workflows can responsibly increase straight-through processing, balanced against compliance and customer experience.
• Why Join Us
• Be part of a diverse, dynamic, and agile team shaping the next chapter of PRS’s high-net-worth digital strategy.
• Work on a platform and product built specifically around HENRY clients — the next wave of Chubb’s high-net-worth book.
• Collaborate with experts from a wide range of industries and backgrounds.
• Grow and develop in a forward-thinking organization at the center of Chubb’s digital transformation.
• Experience & Education 10+ years of experience in insurance or insurtech operations, with direct exposure to Personal Lines/P&C policy servicing (issuance, non-pay cancellation, reinstatement, endorsements, renewals). 3–5 years defining or operating technology-enabled workflows for digital distribution partners — insurtech, MGA, or embedded insurance environments — API and partnership onboarding a plus. Experience in product ownership or management, preferably in digital or technology-driven environments. Experience with Scrum/Agile methodologies. Experience working across business, IT, legal, and compliance — preferably on digital initiatives. Hands-on experience with policy administration systems (e.g., Guidewire, Majesco, Duck Creek, or similar) and the operational workflows they support — issuance, endorsement, non-pay cancellation/reinstatement, renewal, and billing. Project management experience and the ability to work in a fast-paced environment. Experience using data and analytics (SQL, Tableau, Power BI, or equivalent) to evaluate operational performance and inform platform or process decisions. Familiarity with automation and AI-enabled servicing approaches (RPA, intelligent document processing, LLM-assisted decisioning) and how they apply to straight-through processing. Skills & Abilities Strong understanding of web applications, APIs, Postman, and digital platforms. Exceptional ability to create diagrams for different purposes (flow charts, state machines, sequence diagrams, architecture diagrams) using a variety of diagramming tools. Strong analytical, abstraction, and problem-solving skills to translate business requirements into IT solutions; solution design emphasis desirable. Excellent communication, organizational, and documentation skills. Demonstrated ability to drive feature prioritization and development for both immediate and long-term digital product builds. Demonstrated leadership and stakeholder management skills. Demonstrated ability to lead change efforts, with a track record of success in innovation ventures — business, technical, or both. Business acumen and familiarity with digital trends and technologies. Fluency with data/BI tools (SQL, Tableau, Power BI, or similar) to translate operational data into platform and process decisions. Ability to map, standardize, and re-engineer core insurance servicing workflows (non-pay cancellation, reinstatement, endorsement,