Platform RUN Team Lead

The role Team Leader is to build the team, capabilities and processes of their functional and domain area in order to ensure business objectives are delivered. This role will primarily focus on MAK.care , with supporting capabilities across the eProgesa , P.H.S/eTraceLine , Cosmas , and eDRM product lines.

Key Responsibilities:

Developing and managing a team of technology experts to provide timely and high quality deliverables

Establishing and improving the team’s processes and procedures

Ensuring the capability of the team to deliver the support needed, creating SOPs, manuals and training to allow the team to scale

Ensuring the team follow and adhere to regulatory processes

Embedding best practice into the team

Maintaining and documenting policies and procedures in accordance with defined corporate and industry standards

Ensuring customer maintenance support meets necessary SLAs in appropriate

Coaching and supporting the team and ensuring collaboration between technology teams

Supervising in resolving problems and escalated incidents

Analyzing and reporting on team effectiveness and performance

Prioritize team activities and ensuring skilled resources available to deliver required outcomes

Manage discussions and expectations with stakeholders regarding the timing and prioritisation of activities

Providing detailed information for audits

Delegate tasks to team members and develop their capabilities

Encourage team work and promote positive communication

Objectives:

Decreasing products’ defects

Decreasing products’ critical problems resolution time

Preventing from delivering supplied non-conforming products

Conformance to customers’ requirements/specifications

Improving customers’ support services

Improving customers’ support satisfaction

Qualifications:

Bachelor’s degree and or equivalent professional experience across the relevant domain area

Expertise in the relevant product or functional area

Ability to work unsupervised, operating at a senior management level

Service orientation to delight customers and exceed their expectations

Ability to make recommendations to resolve conflicts by using judgment that is consistent with InVita Healthcare Technologies culture, policies, and procedures

Innovation, Flexibility, and Adaptability – undertake tasks with a positive attitude and respond well to management and customer requests

Good time management skills and the ability to juggle multiple tasks at once

Effective communication and collaboration skills suitable for liaising with colleagues and customers

Fluency in English (both verbal and written)

Physical Demands and Work Environment : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be While performing the duties of this position, prolonged periods of sitting at a desk and working on a computer may be required.

Additionally, the employee is regularly required to talk or listen.

The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls.

The employee is occasionally required to stand, walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 15 pounds.

Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

InVita provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About InVita Healthcare Technologies InVita Healthcare Technologies delivers the world’s most comprehensive human biologics software solutions managing blood, organ, and tissue workflows, enabling unmatched visibility and compliance to improve patient outcomes and save lives. Trusted by blood organizations, organ procurement organizations, hospitals, forensic laboratories, public health agencies, and government institutions worldwide, InVita's solutions empower organizations to fulfill their mission, optimize operations, and better serve their communities. Learn more at invitahealth.com .