Platform Engineer - Training & Customer Experience Systems

We are seeking a Platform Engineer to own and evolve the systems that power Securonix’s customer education and community experience.

This includes training delivery platforms, hands-on lab environments, and integrations across identity, support, and community systems.

This role sits at the intersection of DevOps, platform engineering, and customer experience.

You will be responsible for ensuring reliability, scalability, and seamless integration across multiple systems that directly impact customer engagement.

• Own the end-to-end reliability and performance of the training and lab platform
• Manage and improve hands-on lab environments aligned with product releases
• Design and maintain automation for provisioning, deployment, and operational workflows
• Build and manage infrastructure as code for scalable environments
• Support and troubleshoot integrations across systems such as:
• Identity platforms (OIDC/SAML-based authentication)
• Identity platforms (OIDC/SAML-based authentication)
• Support systems (Zendesk, JIRA, or similar)
• Support systems (Zendesk, JIRA, or similar)
• Community and knowledge platforms (Gainsight or similar)
• Community and knowledge platforms (Gainsight or similar)
• Diagnose and resolve complex issues across frontend, backend, and infrastructure layers
• Improve CI/CD pipelines to increase deployment speed and reliability
• Implement monitoring, logging, and alerting for production systems
• Partner with product, support, and engineering teams to improve platform experience
• Identify bottlenecks and drive continuous improvements in systems and processes

• 5+ years in DevOps, Platform Engineering, or Software Engineering roles
• Strong experience with cloud platforms (Azure, AWS, or GCP)
• Experience with infrastructure as code (Terraform, CloudFormation, or similar)
• Experience building and maintaining CI/CD pipelines (GitHub Actions, Jenkins, or similar)
• Strong scripting/programming skills (Node.js, Python, or similar)
• Experience troubleshooting distributed systems and production issues
• Working knowledge of Linux/Unix systems
• Experience with API integrations and debugging

• Experience with Azure services (Functions, Static Web Apps, App Services, Storage)
• Familiarity with identity and authentication systems (OIDC, SAML, CIAM)
• Experience with customer-facing platforms (LMS, Support Portals, Community Systems)
• Experience with containerization (Docker, Kubernetes)
• Experience integrating systems like Zendesk, Gainsight, or similar platforms

• Training environments are reliable, scalable, and aligned with product releases
• Customer-facing systems (training, support, community) operate seamlessly together
• Issues are proactively identified and resolved before impacting customers
• Manual processes are automated and operational overhead is reduced
• Platform improvements directly enhance customer experience and engagement

As a full-time employee with Securonix, you will be eligible for the following employee benefits:

• Health Insurance with a total sum insured is INR 7,50,000
• Coverage: Self, Spouse, 2 kids, Dependent parents, or parents-in-law
• Personal Accident with total sum insured is INR 10,00,000
• Term Life Insurance with a sum assured for employees is 5 times fixed base pay is covered.

Securonix provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Securonix complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Securonix expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status.

Improper interference with the ability of Securonix employees to perform their expected job duties is absolutely not tolerated.