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Platform Engineer
Quantiphi
Remote, IND
Full-time
Entry · 1+ years experience
Remote
Discovered 1 weeks ago
KubernetesLinuxDockerHelm ChartsPythonFlask
Free
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KubernetesLinuxDockerHelm ChartsPythonFlask
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Work location: Remote (Base Location - Mumbai, Bangalore & Trivandrum)
- Please apply if you are comfortable with rotational shifts and can join immediately.
Role & Responsibilities
- Work with a highly responsive, proactive team to provide support for maintaining system stability with minimal issues
- Thrive to consistently achieve service levels through focus, metrics, and capacity management
- Utilize Best practices/Tools for SLA reporting
- Minimize people dependency and move the projects to autopilot mode
- Have consistent and complete communication and collaboration with all partners
Resolve Tier-1 level of incidents (as mentioned below) -
Common L1 fixes may include System Restarts, Network Connectivity Checks, Model Resets, Data Flow Checks, Re-Processing Alerts
Daily monitoring and report alerting metrics
RCA and Resolution request review
Runbook fixes for each incident
Provide immediate resolution, monitoring and daily reporting
Regularly verifying the the server environment
Provide daily/weekly reports on system performance, incidents, and key metrics
Schedule regular downtime for system updates or maintenance, ensuring minimal disruption to operations
If the issue cannot be resolved via the run book, escalate to L2/L3 support for model or hardware security issues
Adhering Service Level Agreements (SLAs) for response and resolution, prioritizing issues based on severity
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