Platform Engineer - Compute

At LPL’s Global Capability Center , you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching new heights in Hyderabad.

Join us as we create something extraordinary together.

The Platform Engineer I is responsible for providing Tier 2 operational support across enterprise infrastructure platforms, including Microsoft Windows Server, Active Directory, VMware virtualization, and Cisco UCS compute.

This role focuses on execution, troubleshooting, and operational support, ensuring system stability and timely resolution of incidents. The engineer will work closely with the GCC Lead and US-based teams to support day-to-day infrastructure operations in a global delivery model.

Support Microsoft Windows Server environments including Active Directory, DNS, Group Policy, and system administration

Administer and maintain Active Directory services including user management, authentication, and directory services

Support VMware environments including virtual machine provisioning, snapshots, and basic host and cluster troubleshooting

Assist with Cisco UCS compute infrastructure including server health checks, hardware troubleshooting, and coordination for maintenance activities

Perform routine operational tasks including provisioning, patching, upgrades, and decommissioning

Respond to Tier 2 incidents and service requests across supported platforms

Troubleshoot and resolve issues related to Windows, Active Directory, VMware, and compute infrastructure

Escalate complex issues to senior engineers when required

Document incidents, resolutions, and known issues accurately in ServiceNow and Jira

Execute approved changes in accordance with change management processes

Support patching cycles, system updates, and maintenance windows

Assist in validation and post-change verification activities

Open and manage support tickets with vendors including Microsoft, VMware/Broadcom, and Cisco

Work with vendors to troubleshoot and resolve platform-related issues

Track vendor cases and provide updates as needed

Utilize observability and monitoring tools including Dynatrace and VMware Aria to monitor system health and performance

Analyze alerts and metrics to identify potential issues before impact

Assist in tuning alerts and dashboards to improve signal-to-noise ratio

Follow established runbooks, procedures, and operational standards

Ensure systems remain compliant with patching, security, and configuration requirements

Identify recurring issues and support continuous improvement efforts

Contribute to documentation and knowledge base updates

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness , act with integrity , and are driven to help our clients succeed . We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Standard India business hours with limited overlap required with US based teams

Participation in escalation or on-call support as needed

Timely resolution of Tier 2 incidents and service requests

Accurate troubleshooting and appropriate escalation of complex issues

Strong adherence to operational processes and standards

Consistent system stability across supported platforms

Effective use of monitoring and observability tools to proactively identify issues

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