Platform Engineer - Automations

You use your knowledge of the technology and the infrastructure to offer technology solutions and support the implementation of the strategy and the solution.

You will optimize delivery of service to meet business demands and to meet the service operations strategy. In addition, you will plan, measure, report, and communicate service improvement initiatives, consult on issues and resolutions, and recommend steps to optimize investments and benefits and to mitigate risks. In this role, you will also identify suppliers, evaluate them, on-board new vendors, establish and oversee them and support management with regional service contracts, in-country billing and cross charging.

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

Working with multiple vendors and encouraging collaboration

Leading complex projects

Stakeholder management and influencing

Managing infrastructure services

Service delivery, support and excellence

Project management

Working with internal and external teams, leading when necessary

Digital Transformation at Mondelēz International is driving enterprise-wide automation and service management through platforms like ServiceNow. The IT Service Management (ITSM) organization leverages ServiceNow to streamline workflows, automate business processes, and deliver seamless employee and customer experiences. Projects are delivered using Agile methodology with typical sprint cycles of 2-4 weeks and release cadences of 6-8 weeks.

The ServiceNow is a strategic offering within the MDS organization, enabling enterprise service delivery across IT, HR, Finance, and other business functions. The CoE focuses on building scalable, modular solutions that drive operational efficiency, reduce manual effort, and improve service quality across the organization.

The role calls for designing, developing, configuring and maintaining applications and modules on the ServiceNow platform to support business processes and improve operational efficiency.

· Knowledgeable in ServiceNow platform development with hands-on experience in ITSM, ITOM, HRSD, CSM and SecOps modules

· Good experience of Products & Service Catalog, Client Scripts, Service Side scripting, Business Rules and other ServiceNow scripting capabilities

· Experience integrating external systems with the ServiceNow using integration solutions, including ODBC, REST, SOAP, LDAP, SSL, KAFKA etc.

· Build and manage service catalog items, record producers and order guides

· Develop custom scopes applications using the ServiceNow App Engine (Studio)

· Configure and maintain Service Portal widgets, pages, and themes using AngularJS, HTML, CSS, and Javascript

· Deep understanding of ServiceNow data model and structures, proposing and enforcing coding standards.

· Good experience in Agile way of working (Scrum, User Story, Sprint model), JIRA & Confluence tools.

B.Tech/B.E in Computer Science, Information Systems, or equivalent

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Mondelez International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business.

Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation.