paycor
Pharmacy Tech/Program Support Coordinator
CareMed Specialty Pharmacy
New Hyde Park, USA
Full-time
Entry
Onsite
USD 24-24 hourly
Discovered 1 weeks ago
Free
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• Medical; Dental; Vision
- 401k with a match
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- Company paid benefits – life; and short and long-term disability
- Receives and coordinates all program referrals and performs the following activities (but not limited to): savings card activation; insurance verification; test claims, prescription billing and billing error resolution; prior authorization assistance; customer service.
- Serves as primary contact for receiving phone calls from patients and physicians.
- Responsible for identifying and forwarding phone calls that are clinical in nature (e.g., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists.
- Documents and meticulously makes notations in each patient’s profile regarding every update and aspect of patients’ care or physicians’ needs.
- Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate team members.
- Ensures that all prescriptions are billed in accordance with Medicare/DMEPOS, federal, state, and local regulations and laws.
- Communicates with Department Supervisor and/or Program Director on noteworthy program updates or obstacles.
- Must exhibit excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, attention to detail, and the ability to maintain strict confidentiality.
- Must be a team player willing to accept and promote organizational goals and function with minimal supervision.
- Must be able to be depended upon to plan and organize work effectively and ensure its completion.
- Must meet all productivity requirements in expected time frame or deadline.
- Must be able to demonstrate initiative and strive to continually improve processes and relationships.
- Associates Degree OR equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare field, preferred.
- Licensed with the state Board of Pharmacy, PTCB certification preferred
- Minimum of two years’ pharmacy experience required; retail pharmacy experience preferred.
- Superior level of customer service as well as understanding the department operations.
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