Pharmacy Operations Specialist (PharmD)

Facilitate discovery sessions with health system pharmacy teams to understand workflows, system configurations, and operational requirements, translating these into a tailored implementation plan

Configure and validate the platform against customer-specific pharmacy workflows, formulary structures, and operational protocols

Help deliver training to pharmacist and technician end-users, ensuring teams are confident and competent ahead of go-live

Participate in customer onsites, virtual meetings, and calls

Help prepare customer-facing materials including training guides, onboarding documentation, and go-live checklists

Serve as the voice of the customer internally, channeling implementation feedback and insights to the Product team to inform the roadmap

Post-Go-Live Support

Support the ongoing customer relationship after go-live, particularly with peer pharmacists, pharmacy technicians, and/or health system leadership

Partner with Customer Success to maximize adoption and usage, proactively identifying customers who may need additional support, training, or re-engagement

Support regular business reviews with health system pharmacy leadership to assess value realization, surface challenges, and align on goals

Drive ongoing training and enablement initiatives to ensure teams are fully utilizing platform capabilities

Help identify and pursue expansion opportunities - including additional use cases, user growth, and new departmental adoption - in partnership with the Sales, Customer Success, and Account Management teams

Serve as the voice of the customer internally, channeling post-go-live feedback and insights to the Product team to inform the roadmap

Cross-Functional Collaboration & Process Improvement

Collaborate closely with Product and Engineering teams to surface product recommendations, configuration limitations, and feature requests

Document implementation and post-go-live learnings, workflow patterns, and customer feedback to help build scalable playbooks

Provide internal enablement to support teams on pharmacy workflows, terminology, and best practices

Contribute to the development and maintenance of implementation and CS templates and internal resources