Pharmacy Benefits Operations Specialist

Why choose us?

Are you ready to take the next step in your career?

Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact.

In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships.

This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Pharmacy Benefits Operations Specialist assists the Manager, Assistant Manager, Financial Analyst, and Customer Relations team at AVIA Partners on a variety of business objectives including but not limited to data collection/analysis, training, customer service, and metrics reporting.

Much of the role will be to assist in the streamlining, efficacy, and execution of the Food is Medicine initiative.

Maintenance of and updating of informational resources, instruction guides, and continually seeking best business practice.

This role touches all aspects of the business; fostering a team environment that encourages collaboration and support that provides an exceptional customer service level to clients is expected.

• Support all departmental functions.
• Prepare/Collect information for State Licensing requirements/projects.
• Work with each department to create and refine new processes.
• Assist in the preparation of periodic statements/reports for management or various regulatory agencies as requested or as needed for audits.
• Oversee the customer service reporting and analysis by assisting in developing new performance metrics, measurements, methods, and targets to improve insight into the business and operations.
• Receive and resolve member/client questions in a timely manner.

We are looking for candidates who possess the following:

• 2 to 3 years of PBM operations experience.
• Excellent verbal and written communication skills
• Good organizational and analytical skills with ability to prioritize work and meet deadlines.
• Advanced level PC skills with knowledge of MS Office Suite (Excel, Access. Word & PowerPoint)
• High degree of initiative, accuracy, and adaptability
• Self-motivated with the ability to set goals, build strategies and tactics to grow business.
• Ability to meet rigid time constraints and work simultaneously on multiple projects.
• Honest and trustworthy, exhibiting the strongest business ethics.
• Highly effective customer service and interpersonal skills

• 5 years PBM experience: Understanding how a PBM operates, meets client needs and generates revenue.
• Consistently a business driver and how marketplace focus applies with new business opportunities and clients.

• Most work is performed in a temperature-controlled office environment or via remote work from a home office
• (As of 10/01/25: 4 days in office, Fridays may be worked from home. This is subject to change.)
• Incumbents may sit for long periods of time at desk or computer terminal
• Incumbents may use calculators, keyboards, telephone and other office equipment through the course of the normal workday.
• Stooping, bending, twisting, and reaching may be required in completion of job duties

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

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A copy of the full job description can be made available to you.