Personal Concierge
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Key skills for this role
Role Overview
Personal Concierge role focused on creating memorable hotel experiences for VIP, long-stay, and other guests.
The role manages guest requests, first impressions, service coordination, and communication across hotel departments.
Key Skills for This Role
Full Job Posting
Role overview
Personal Concierge role focused on creating memorable hotel experiences for VIP, long-stay, and other guests.
The role manages guest requests, first impressions, service coordination, and communication across hotel departments.
Responsibilities
- Meet, greet, and direct guests in the lobby.
- Serve as the main contact for VIP guests and brief hotel departments on their requirements.
- Gather feedback, answer guest queries, and resolve complaints promptly.
- Assign and follow up on amenities and support long-stay guests.
- Maintain service standards across Reception, the lobby, and the Executive Lounge.
- Promote hotel facilities and services through appropriate upselling.
- Suggest seasonal lobby and reception decoration ideas.
- Track regular guests and select rewards within the allocated budget.
- Maintain hotel-area relationships and staffing levels for business demand.
- Attend meetings, follow safety requirements, and use front-of-house systems correctly.
- Assist other departments when necessary.
Qualifications and values
- Passion for hospitality and memorable guest experiences.
- Hilton emphasizes integrity, leadership, teamwork, ownership, accountability, urgency, and discipline.
About Hilton
Hilton describes itself as a global hospitality company with a strong workplace culture and award-winning employer recognition.
The company promotes career development and a commitment to exceptional guest experiences.
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