indeed
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills
TD
Richmond, CAN
Full-time
Onsite
$45,700-$61,000
Discovered 1 weeks ago
Customer serviceBanking solutions and processesMicrosoft OfficeBranch banking operationsDigital banking educationInvestment Funds Canada (IFC)
Free
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Customer serviceBanking solutions and processesMicrosoft Office
Role Overview
Support TD Canada Trust customers with banking transactions, advice needs, digital education, and problem resolution.
Guide customers to appropriate staff members or internal partners for accounts, investments, and banking solutions.
Key Skills for This Role
Customer serviceBanking solutions and processesMicrosoft OfficeBranch banking operationsDigital banking educationInvestment Funds Canada (IFC)
Full Job Posting
Work Location and Schedule
- The role is based in a Richmond, British Columbia branch office.
- The stated work schedule is 37.5 hours.
Compensation
- The listed pay range is $45,700-$61,000 CAD; the source does not specify a compensation cadence.
Role Overview
Support TD Canada Trust customers with banking transactions, advice needs, digital education, and problem resolution.
Guide customers to appropriate staff members or internal partners for accounts, investments, and banking solutions.
Key Responsibilities
- Engage customers regarding advice needs, service transactions, digital education, and banking-related problems.
- Educate customers about mobile, ATM, and online banking.
- Support cash and non-cash transactions and escalate critical or non-standard matters.
- Improve branch practices and processes while completing business procedures accurately and on time.
- Maintain accurate documentation aligned with regulations and TD's Code of Conduct and Ethics.
- Support team effectiveness, personal development, and knowledge sharing.
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