Permit Technician

About the Environmental Health Services (EHS) Division

Commitment To Equity and Social Justice

Work Schedule

• Monday-Friday 8 am to 5 pm

Remote and Onsite Work

Position Duties

• Process permits renewals, and provide application in-take for permits, re-inspection, plan review and other billings. scanning a high volume of permits using a barcode scanner or manual data entry into database Answer incoming calls, that may include intaking of complaints, permit adjustments, payment intake and triaging calls. Incoming mail processing Read and interpret maps and legal descriptions. Assure permits are issued to the correct parcel number & address. Process letters and public disclosures requests. Set up and monitor status of applications, coordinated with program staff to avoid backlogs and ensure applications are processed and follow up in a timely manner. Monitor accounts for payment and coordinates collection process for unpaid accounts. Compile data that may require information searches through files, including spreadsheets and/or customized database applications including financial research questions. Perform other duties as assigned
• Process permits renewals, and provide application in-take for permits, re-inspection, plan review and other billings.
• scanning a high volume of permits using a barcode scanner or manual data entry into database
• Answer incoming calls, that may include intaking of complaints, permit adjustments, payment intake and triaging calls.
• Incoming mail processing
• Read and interpret maps and legal descriptions. Assure permits are issued to the correct parcel number & address.
• Process letters and public disclosures requests.
• Set up and monitor status of applications, coordinated with program staff to avoid backlogs and ensure applications are processed and follow up in a timely manner.
• Monitor accounts for payment and coordinates collection process for unpaid accounts.
• Compile data that may require information searches through files, including spreadsheets and/or customized database applications including financial research questions.
• Perform other duties as assigned

Minimum Qualifications

• Minimum: Two (2) years of customer service experience demonstrating the ability to communicate with customers using discretion, patience, etiquette, and professionalism. Strong communication skills both written and verbal. Experience with complex accounts receivables/payable functions. Experience in automated financial and management information systems, word processors, spreadsheets, database, and similar software applications. Ability to follow oral and written instructions; adjust to changes in workload demands; and research, gather and compile technical information from a variety of sources. Strong organization, problem solving and researching skills. Intermediate to advanced computer skills, including MS Office application such as Word, Excel, and Outlook. Skill in maintaining data accuracy and integrity. Strong math and analytical skills. Excellent time management and priority setting skills; able to handle multiple tasks with extreme accuracy. Skill in tracking and following through on assignments. Demonstrated ability to quickly learn new computer applications. Knowledge and experience working with people from diverse backgrounds. Ability to positively contribute in a team environment; actively listens to others and builds trust and confidence. Ability to be reliable and dependable with assignments and work schedule. Skill in teamwork and collaboration. Desired: Demonstrated experience providing customer service. Demonstrated experience with complex reconciliations. Bilingual skills.
• Two (2) years of customer service experience demonstrating the ability to communicate with customers using discretion, patience, etiquette, and professionalism.
• Strong communication skills both written and verbal.
• Experience with complex accounts receivables/payable functions.
• Experience in automated financial and management information systems, word processors, spreadsheets, database, and similar software applications.
• Ability to follow oral and written instructions; adjust to changes in workload demands; and research, gather and compile technical information from a variety of sources.
• Strong organization, problem solving and researching skills.
• Intermediate to advanced computer skills, including MS Office application such as Word, Excel, and Outlook.
• Skill in maintaining data accuracy and integrity.
• Strong math and analytical skills.
• Excellent time management and priority setting skills; able to handle multiple tasks with extreme accuracy.
• Skill in tracking and following through on assignments.
• Demonstrated ability to quickly learn new computer applications.
• Knowledge and experience working with people from diverse backgrounds.
• Ability to positively contribute in a team environment; actively listens to others and builds trust and confidence.
• Ability to be reliable and dependable with assignments and work schedule.
• Skill in teamwork and collaboration.
• Demonstrated experience providing customer service.
• Demonstrated experience with complex reconciliations.
• Bilingual skills.

Other Qualifications

• Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Application Process If you are interested in pursuing this position and supporting King County’s vision for unified, equitable, and high-performing government, please follow the application instructions carefully. Provide us with your work history as applicable, ensuring that you provide details that highlight your ability to fulfill the requirements for this position. If you need this announcement in an alternate language or format, or you would like to request accommodation or assistance in the application or assessment process, please contact Alexis Owens: Alowens@kingcounty.gov . King County's Vision, Mission, and ACTIVATE Values unite us. King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here . King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. Who May Apply internal and external applicants The following items are required to be considered for this vacancy: NEOGOV Job Application (The responses on your job application should be thorough and complete and will be used in the screening process) Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process) Resume (Please note: Cover letters and additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above). Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted. Necessary Special Requirements The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience. The selected candidate must be able to provide proof of Basic Life Support (BLS) / CPR. The selected candidate must be able to pass a thorough background investigation and Pre-Employment Physical, but findings may not necessarily disqualify an applicant for employment. For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring . For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en . Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law. Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work. Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations. Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions. When Public Health responds to an emergency, and in accordance with relevant CLA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement. Union Membership Protec 17
• Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Application Process

• If you are interested in pursuing this position and supporting King County’s vision for unified, equitable, and high-performing government, please follow the application instructions carefully. Provide us with your work history as applicable, ensuring that you provide details that highlight your ability to fulfill the requirements for this position.
• If you need this announcement in an alternate language or format, or you would like to request accommodation or assistance in the application or assessment process, please contact Alexis Owens: Alowens@kingcounty.gov .

King County's Vision, Mission, and ACTIVATE Values unite us.

King County is an Equal Employment Opportunity (EEO) Employer

Who May Apply

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to provide proof of Basic Life Support (BLS) / CPR.
• The selected candidate must be able to pass a thorough background investigation and Pre-Employment Physical, but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring . For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en .
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CLA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
• If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Union Membership

Benefits

• King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs: Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page . This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass. For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Flexible schedules and telecommuting options, depending on position Training and career development programs
• Training and career development programs

Supplemental Questions