Performance Venue Usher

About the Department

Position Duties

• Greet patrons and scan tickets at entry points, using ticket scanning devices and other basic event technology. Assist guests with seating and direct patrons to available seats as instructed. Provide programs or other event materials to patrons as needed. Support ADA access and accommodations. Maintain awareness of venue safety, including visually checking seating areas, aisles, and lobbies. Monitor and support crowd flow in the lobby, portals, and theater. Enforce venue rules respectfully and maintain a professional presence. Attend pre-event meetings and required training sessions. Demonstrate knowledge of venue locations, layout, and emergency/evacuation procedures. Communicate effectively with FOH staff, security, and event managers as needed. Assist with pre-show setup, post-show breakdown, or other duties as assigned by management. Demonstrate effective communication, interpersonal skills, and a positive, professional demeanor. Handle a variety of personalities and situations with tact, diplomacy, poise, and firmness when necessary. Be punctual, reliable, and able to work in fast-paced, busy environments. Maintain a professional, neat, and well-groomed appearance, adhering to uniform requirements. Proficient in the use of two-way radios and other FOH communication tools. Perform other duties as required by management, to support event operations, guest safety, and audience experience.
• Greet patrons and scan tickets at entry points, using ticket scanning devices and other basic event technology.
• Assist guests with seating and direct patrons to available seats as instructed.
• Provide programs or other event materials to patrons as needed.
• Support ADA access and accommodations.
• Maintain awareness of venue safety, including visually checking seating areas, aisles, and lobbies.