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Performance Manager - Activix & Matador
AutoTrader.ca
Calgary, CAN
Full Time
Mid
2 weeks ago
Account ManagementCustomer Relationship ManagementActivix CRMSales StrategyTrainingData Analysis
Free
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Account ManagementCustomer Relationship ManagementActivix CRM
About the Role
AutoTrader.ca seeks an energetic Performance Manager to drive customer success with Activix CRM. You will manage dealer relationships, conduct performance reviews, and ensure high product adoption.
Key Skills for This Role
Account ManagementCustomer Relationship ManagementActivix CRMSales StrategyTrainingData Analysis
Responsibilities
- Develop understanding of client business goals and implement effective dealership processes
- Conduct monthly performance reviews to maintain client relationships and monitor product performance
- Build trust and strong relationships with dealers to ensure high product adoption and identify growth opportunities
- Ensure correct and timely updates within Activix CRM for account management and KPI measurement
- Train dealership personnel to ensure strong adoption and engagement with AutoSync software products
Requirements
- University degree or previous sales experience
- 2+ years of automotive industry experience, ideally within a dealership or with another CRM provider
- 2+ years of account management experience
- Ability to use quantitative & qualitative metrics to communicate progress and make recommendations
- Experience communicating with dealership personnel
- Excellent presentation and communication skills
- Ability to travel to Vancouver, BC 5 10 days per month
Full Job Posting
Company Overview
- AutoTrader.ca is Canada's largest automotive marketplace with over 25 million monthly visits.
- AutoSync provides software solutions to 3,500+ dealers.
- Dealertrack Canada processes more than 6.5 million credit applications each year.
- Collateral Management (CMS) provides lien, registration, recovery, and insolvency management solutions.
Role Overview
- Seeking an energetic and experienced Performance Manager to develop and maintain customer relationships and drive performance with Activix CRM.
- Role reports to Senior Manager, Performance Management.
What You'll Do
- Develop a clear understanding of client business goals and implement effective dealership processes.
- Conduct monthly performance reviews as per account guidelines.
- Build trust and strong relationships with dealers; ensure high product adoption and identify growth opportunities.
- Ensure correct and timely updates within Activix CRM for account management and KPI measurement.
- Train dealership personnel to ensure strong adoption and engagement with AutoSync software products.
What You'll Need
- University degree or previous sales experience.
- 2+ years of automotive industry experience, ideally within a dealership or with another CRM provider.
- 2+ years of account management experience.
- Comfortable working somewhat autonomously and able to prioritize deliverables.
- Ability to use quantitative & qualitative metrics to communicate progress and make recommendations.
- Experience communicating with dealership personnel including Dealer Principals, General Managers, Sales Managers, and Sales Associates.
- Excellent presentation and communication skills.
- Strategic and collaborative; ability to communicate a vision and deliver on it.
- Ability to travel to Vancouver, BC 5 10 days per month.
What's in it for you
- Benefits from Day 1 including gym discounts, Employee and Family Assistance program, virtual wellness events.
- Conferences & training budget and regular internal training programs.
- 3% matching towards pension and multiple forms of income protection.
Compensation
- Expected compensation: CAD $75,000 $80,000.
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