Performance Lead, AI Agent, YouTube

Responsibilities

• Provide thought leadership in strategic planning, objective setting, KPI development, and overall performance for the AI Agent's business domain.
• Serve as a trusted advisor, providing insights and strategic recommendations to optimize YouTube’s creator support experience.
• Develop and implement analytical reporting solutions and forecasting models to project AI containment rates, user satisfaction scores, and the downstream impact of AI launches on human support queues.
• Identify and drive improvements to critical AI-led user journeys and conversational design. Set business requirements for novel LLM-based metrics and data tables, ensuring validation and alignment with business needs.
• Partner effectively with business leaders, AI PSMs, Global Vendor Operations, BizTech, etc. Translate AI capability launches and pilots.
• - Provide thought leadership in strategic planning, objective setting, KPI development, and overall performance for the AI Agent's business domain. - Serve as a trusted advisor, providing insights and strategic recommendations to optimize YouTube’s creator support experience. - Develop and implement analytical reporting solutions and forecasting models to project AI containment rates, user satisfaction scores, and the downstream impact of AI launches on human support queues. - Identify and drive improvements to critical AI-led user journeys and conversational design. Set business requirements for novel LLM-based metrics and data tables, ensuring validation and alignment with business needs. - Partner effectively with business leaders, AI PSMs, Global Vendor Operations, BizTech, etc. Translate AI capability launches and pilots.

Minimum qualifications:

Preferred qualifications: