Performance Expert
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Key skills for this role
About the Role
The Performance Expert is responsible for monitoring, analyzing, and reporting operational performance across transportation services to ensure compliance with Employer requirem.
Key Skills for This Role
Responsibilities
- Monitor operational performance against established KPIs, service levels, and contractual obligations.
- Collect, validate, and analyze performance data from operators and service providers.
- Track performance trends and identify deviations from agreed targets.
- Support development and implementation of performance measurement frameworks.
- Conduct performance audits and assessments to ensure compliance.
- Prepare performance scorecards and benchmark operational results.
- Support monthly, quarterly, and annual performance reviews.
- Identify operational inefficiencies and recommend improvement initiatives.
- Conduct root cause analysis for performance issues and service disruptions.
- Develop and maintain performance dashboards, reports, and analytical tools.
Requirements
- 7 15 years of experience in performance management within transportation environments
- Strong analytical capabilities
- Experience with business intelligence tools
Full Job Posting
Role Overview
- The Performance Expert is responsible for monitoring, analyzing, and reporting operational performance across transportation services to ensure compliance with Employer requirements and contractual obligations.
- The role supports the Performance Manager in establishing performance frameworks, measuring key performance indicators (KPIs), identifying operational trends, and driving continuous improvement initiatives.
Your role
- Monitor operational performance against established KPIs, service levels, and contractual obligations.
- Collect, validate, and analyze performance data from operators and service providers.
- Track performance trends and identify deviations from agreed targets.
- Support the development and implementation of performance measurement frameworks.
- Conduct performance audits and assessments to ensure compliance with contractual requirements.
- Prepare performance scorecards and benchmark operational results against industry standards.
- Support monthly, quarterly, and annual performance reviews.
- Identify operational inefficiencies and recommend improvement initiatives.
- Conduct root cause analysis for performance issues and recurring service disruptions.
- Support the development and monitoring of corrective and preventive action plans.
- Assess the effectiveness of improvement initiatives and recommend further enhancements.
- Analyze reliability, availability, maintainability, and operational performance indicators.
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