Performance and Audit Manager

Key Responsibilities

• Manage and improve global information system processes (ISS-ISM) within the Orange Business Integrated Management System, sharing best practices, tools, risk management, and performance analysis across entities. Ensure continuous process improvement and readiness.
• Lead and coordinate IS audits (ISO 9001, ISO 20000-1), ITGC, and Enterprise Level Controls, ensuring compliance with internal policies, external standards, and regulatory requirements.
• Prioritize, mitigate, and track risks related to strategic initiatives, engaging with stakeholders and coordinating with Group Risk Governance for regular reporting.
• Develop and automate artifacts collection for IT audits (ISO 9001, ISO 20000-1). Collaborate with relevant tools teams to digitize parameters and enable system capture.
• Conduct root cause analysis and lead continuous improvement initiatives to enhance process maturity.
• Collaborate with internal and external auditors during audits, preparing documentation and ensuring audit readiness.
• Implement and monitor control frameworks aligned with ISO standards and regulatory requirements.
• Report audit findings, progress, and risk mitigation actions to senior management.

Technical Competencies

Other Skills

• Strategic Planning: Define and implement a vision and strategy for global processes aligned with company objectives.
• Leadership: Lead, motivate, influence teams and stakeholders and collaborate with other process leaders.
• Change Management: Manage organizational change initiatives effectively.
• Decision-Making: Make informed decisions to implement effective solutions.
• Customer Orientation: Focus on internal and external customer needs, enhancing customer experience.
• Communication Skills: Excellent written and verbal communication for reporting and stakeholder engagement.
• Workshop Facilitation & Reporting: Conduct audit workshops, governance calls, and prepare reports.
• Multicultural Environment: Ability to work effectively across diverse teams.
• Self-Starter & Disciplined: Autonomous, proactive, and metrics-driven.
• Language Skills: Proficiency in French is a plus.

Profile