People Ops Manager

🕺About the Role

We’re hiring a People Operations Manager to help build and run the core people processes that support Flex as we grow.

This role will focus on performance management, employee lifecycle operations, compliance, and manager support.

You’ll partner closely with leadership to create clear, effective people processes that help the company scale thoughtfully.

This role is a good fit for someone with strong startup experience who knows how to bring structure to a fast-moving environment.

You should be organized, practical, and comfortable balancing process design with day-to-day execution.

• Own and improve core people operations processes across the employee lifecycle, from onboarding through offboarding
• Track and report on key people metrics, including review completion, headcount movements, onboarding progress, and other operational indicators
• Design, launch, and refine performance review cycles, calibration processes, and supporting documentation
• Administer and improve people systems, documentation, and workflows across HRIS, payroll, benefits, and employee records
• Help ensure people processes are compliant, well-documented, and scalable across states, teams, and growth stages
• Own employment documentation, policy administration, and coordination with legal or external partners as needed
• Support compensation and promotion cycle logistics, including tracking, documentation, and process coordination
• Partner with managers on employee relations issues, performance follow-up, and organizational changes
• Identify gaps in current people operations workflows and implement simple systems that improve consistency and execution
• 5–8+ years of experience in people operations, HR operations, or a people generalist role in a high-growth startup or scale-up
• Strong experience building and running performance review processes and manager-facing people workflows
• Hands-on systems thinker who enjoys building from scratch and improving workflows
• Proven ability to introduce structure in fast-moving environments without overcomplicating processes
• Solid understanding of employee lifecycle operations, compliance fundamentals, and people documentation best practices
• Highly organized and detail-oriented, with strong operational judgment and follow-through
• Comfortable handling sensitive employee situations with discretion, sound judgment, and professionalism