People Operations Manager

Serve as the day-to-day owner of TriNet and Leapsome data hygiene — org charts, comp records, employment changes, and reporting lines stay accurate and current.

Process employee lifecycle changes (promotions, transfers, terminations, leaves) accurately and on time.

Build and maintain recurring People metrics reporting (headcount, attrition, time-to-fill, DEI, engagement) for leadership and board materials.

Own the operational calendar and logistics for performance cycles and 360 feedback in Leapsome, including timelines, reminders, and manager enablement materials.

Support execution of culture programming for a distributed team.

Partner with the Senior People Manager to draft internal communications tied to People programs (benefits, performance, policy changes).

Be a trusted, responsive first point of contact for employee questions on policy, benefits, and process.

Identify friction points in the employee lifecycle and propose fixes before they become recurring complaints.

3-5 years in People Operations, HR Generalist, or HRBP-adjacent roles, ideally at a startup or fast-scaling company, with a track record of owning programs independently rather than just executing tasks.

Hands-on experience with an HRIS platform and comfort owning data accuracy without heavy oversight.

Working knowledge of US employment compliance fundamentals (I-9s, leave laws, multi-state considerations)

Excellent judgment and discretion; you'll regularly handle sensitive employee information.

Strong written and verbal communication skills; maintaining high levels of trust and confidentiality.

High ownership and follow-through in a lean, fast-moving environment with no dedicated People team to lean on beyond your manager.

Posh is a vertical AI company purpose-built for credit unions and banks. Our unified AI platform, powered by our proprietary REALM™ engine, delivers secure, personalized, and human-like experiences across voice, digital, and internal knowledge surfaces. With 200+ live deployments and a growing client base of 150+ financial institutions, we are reshaping customer and employee experiences through domain-specialized AI.

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.