Peer Review Associate

Manage manuscript volumes in accordance with annual workload allocation plans (WAP) following successful training and phased transition.

Respond to inquiries from editors, associate editors, authors, reviewers, and internal stakeholders within 24 hours (excluding weekends and public holidays).

Liaise with ScholarOne support teams, as required, to resolve technical or system-related issues.

Support journal editors and Sage teams with special projects, process improvements, and strategic initiatives.

Act as a liaison between journal editorial teams and Sage, ensuring clear communication regarding peer review progress, updates, and operational matters.

Communicate Editorial Board changes and updates to the relevant Publishing Editor and Production Editor.

Adhere to all policies, procedures, and best practices outlined in the Journal Editor’s Guide.

Build and maintain professional relationships with editors, associate editors, authors, reviewers, and internal stakeholders.

Proactively identify and resolve workflow challenges and journal-related issues.

Closely monitor manuscript progress and ensure efficient movement through each stage of the peer review process.

Escalate sensitive, complex, or potentially volatile communications to the supervisor in a timely manner, while also sharing positive feedback received from journal stakeholders.

At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, color, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong. As a business and as an organization with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.