Peer Navigator/ Data Entry Associate

POSITION TITLE: Peer Navigator / Data Entry Associate REPORTS TO: AVP of Health Services

POSITION SUMMARY: The Peer Navigator provides peer-based support and concrete services to individuals with histories of medical, behavioral health, mental health, and substance use needs.

Utilizing lived experience and trauma-informed approach, the Peer Navigator engages individuals along the continuum of care to support sustained engagement in treatment and enhance self-efficacy.

In addition to direct peer support, the Peer Navigator is responsible for maintaining accurate, timely, and organized documentation of services, demonstrating strong accountability in data entry and reporting.

This position plays a critical role in ensuring data integrity and compliance through accurate documentation in AIRS and eClinicalWorks (eCW).

A.

Peer Navigation and Client Support : Monday thru Thursday: 9:00am-1:00pm

• Provide clinical adherence management to clients in accordance with agency policies, procedures, and regulatory requirements
• Conduct outreach to clients experiencing challenges with adherence to medical, mental health, substance use, or HIV care
• Conduct reminder calls and follow-up for missed appointments
• Assist with re-engagement of clients who are lost to care
• Accompany clients to medical, behavioral health, and supportive service appointments as appropriate
• Facilitate peer support groups, education, and adherence assistance
• Conduct HIV and Hepatitis testing and counseling as trained and assigned
• Participate in community outreach activities, including in-reach, outreach events, and public education initiatives
• Maintain HIPAA compliance and professional boundaries at all times
• Document all client interactions and services in ECW and AIRS in a timely and accurate manner
• Attend agency meetings, trainings, and special projects as assigned by the AVP of Health Services & MSA Program Coordinator
• Maintain positive and professional working relationships with clients, staff, and community partners
• Perform additional duties as assigned by the AVP of Health Services & MSA Program Coordinator