Peer Case Manager

• Act as a member of the care team, including helping participants to create plans and strategies to overcome barriers to accessing care identified by other team members.
• Help participants make and access appointments with preferred partners.
• Make reminder calls and follow-up calls to verify participation or attendance at appointments, as required.

• Design, implement, and track activities hosted at the CCBHC site and in the community that result in community members feeling:
• More likely to access clinical services at the CCBHC
• Validated about their stressors and able to identify others in the community who experience the same thing to build relationships
• Supported and inspired to implement non-clinical wellness habits and activities to manage their own mental health
• Educated about mental health wellness for themselves and their family members, and resources to reduce social service needs that contribute to stress or create barriers to accessing mental health care.
• Confident in their ability to navigate and advocate.
• Engaged as community stakeholders and advisors in the services and models of the CCBHC.
• Provide effective outreach and timely responses to engage all referrals made by funders and social service partners, including attending health fairs and making community presentations.
• Maintain networking and referral relationships with relevant social service partners and other service providers.

• Provide complete and thorough documentation, including required forms and participant progress notes, and enter into the Salesforce database.
• Maintains all records in accordance with funder and program requirements.
• Attend individual and team meetings as assigned.
• Collaborate with the evaluation team, as appropriate.
• Attend training, monitor trade publications, and participate in events relevant to key responsibilities.
• Track and regularly report on key metrics for responsible function areas.
• Leads and collaborates on special projects related to agency objectives as appropriate.
• Other miscellaneous duties as appropriate.

Leading the self:

• Demonstrates ethics and integrity
• Displays drive and purpose
• Manages self and adapts to change
• Exhibiting leadership stature
• Practice self-awareness and continuous learning

• Practices cultural humility and cultural responsiveness when engaging with individuals from diverse backgrounds and life experiences, while practicing appropriate boundaries.
• Develop relationships with their teams and across the organization to foster cultural humility and cultural responsiveness, teamwork, and collaboration, ensuring positive outcomes for the organization both internally and externally.
• Utilize effective communication skills to listen and respond with empathy, while adopting a proactive and collaborative approach to drive innovative change. This approach should be sensitive to the organization's culture and its role within the community.

• Bachelor’s Degree in Community Development, Sociology, or related field with 2+ years of experience in direct service case management/social service programs. (Education requirement may be waived with 4+ years of experience)
• Required –must be available to work from 11:00 a.m. to 7:00 p.m. 1-2 days out of the week.
• Bilingual Spanish/English strongly preferred.
• Mental Health Services Administration Medi-Cal Peer Support Specialist Certification preferred or must be willing to participate in Peer Support Specialist Certification training within 6 months of hire.
• Demonstrated experience working in programs that work with low-income and other vulnerable communities.
• Ability to establish and maintain effective working relationships with community members and staff of all levels.
• Ability to work independently, demonstrating excellent critical thinking skills and professional judgment
• Excellent public speaking and writing abilities for multiple audiences
• Experience in non-profit and community-based organizations is highly desirable.
• Demonstrates and models excellent “customer service” orientation, especially in the ability to interact with people at all levels within and outside the agency.
• Thinks independently and can make informed decisions when needed.
• Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
• Proficient in using MS Office products, particularly Word, Excel, Outloo,k and PowerPoint.
• Acquires or maintains proficiency in using Google Drive products, including Docs, Sheets, and Forms.
• Valid CA Driver’s license Auto insurance: Personal vehicle may be used for business-related purposes; it is recommended that you inform your auto insurance carrier.
• Auto insurance: Personal vehicle may be used for business-related purposes; it is recommended that you inform your auto insurance carrier.

• Completes assigned work on or before deadlines in accordance with directives, policies, standards, and prescribed procedures.
• Demonstrates cultural awareness and provides respectful, client-centered care.
• Maintains knowledge of community resources for client referrals
• Attend work regularly, adhering to policies on absences and tardiness.
• Understands and applies legal requirements, including confidentiality and risk management.

• Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
• Take all required meal and rest breaks in compliance with state, federal, and agency policies.
• Review and submit timesheets by established deadlines to ensure timely payroll processing.
• Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.
• Maintain consistent and reliable attendance to support team and program operations.
• Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
• Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.

• Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients where appropriate.
• Handles difficult or conflict situations constructively and seeks appropriate assistance.
• Takes accountability for own actions and accepts constructive criticism.
• Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
• Observes and keeps self-informed about activities in the department and makes recommendations for change.
• Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, and executive staff, and community stakeholders.
• Tactfully and effectively handles requests, suggestions, and complaints from other departments and individuals to maintain goodwill within the agency.

• Ability to occasionally or frequently stand, walk, sit, and reach with hands and arms above shoulders
• While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.
• The employee is occasionally required to move around the office
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• May require travel, dependent on agency needs
• The employee may occasionally lift and/or move up to 50 lbs.
• Can work under deadlines
• Performing general physical activities such as picking up, moving, and using objects, tool’s or controls
• The noise level in the work environment is usually low to moderate.

• Excellent Health benefits package for you and your family, including: Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance.
• Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance.
• Vacation, 15 paid holidays, 12 paid sick days upon accrual
• Employee Assistance Plan to support you and your family’s well-being and finances
• Pet Plan Benefit: PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
• PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
• 403(b) retirement plan
• Work-life wellbeing & excellent work hours La Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements, to ensure high-quality client care while maintaining their well-being.
• La Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements, to ensure high-quality client care while maintaining their well-being.
• License and Certification renewals reimbursed.
• Supportive/Collaborative work environment
• Opportunities for Growth and Professional Development We believe in growing together. As a team member, you’ll have access to structured mentorship and ongoing training. Whether you’re pursuing licensure or looking to specialize in clinical psychology, we support your growth every step of the way.
• We believe in growing together. As a team member, you’ll have access to structured mentorship and ongoing training. Whether you’re pursuing licensure or looking to specialize in clinical psychology, we support your growth every step of the way.