PCS Operations Team Lead

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

Owning and managing PCS intake channels and the L3 escalation queue across Microsoft 365 and productivity & collaboration services, triaging and prioritizing work by business impact, risk and compliance requirements, and operational capacity.

Acting as the primary L3 escalation layer above L2 managed services and coordinating incident response across internal teams, vendors, and US-based SMEs to ensure SLAs, OLAs, and service expectations are met.

Balancing workloads across GCC PCS engineers and specialists, flexing resources across domains as demand requires, and supporting cross-training to reduce single points of failure.

Leading and delivering small to mid-sized PCS initiatives including content and collaboration migrations, cleanups, license management and automation efforts.

Driving continuous improvement, root cause analysis, and shift-left practices to reduce ticket volume, improve service stability, and increase self-service and L1/L2 enablement over time.

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com . Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here . Before submitting your application you will be asked to confirm your agreement with the terms.