PC Support Technician

Qualifications

• U.S. Citizen with an active DoW Secret Clearance.
• IAT Level II certification or higher in accordance with DoD 8570.01-M / DoD 8140 requirements (e.g., CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, or equivalent).
• Two (2+) years of experience as a PC Support Technician, Help Desk Specialist, Desktop Support Technician, or in a related IT support role.
• Experience installing, configuring, troubleshooting, and supporting PC, workstation, and server hardware and software.
• Experience diagnosing and resolving network connectivity, cabling, and network interface issues.
• Experience providing help desk and desktop support, identifying technical issues, and implementing effective solutions.
• Experience responding to user inquiries and providing technical assistance for PC systems, operating systems, and standard business applications.
• Knowledge of Windows workstation administration and support.
• Current certification in one or more of the following technologies: Microsoft Windows 10/11, Microsoft Server 2016/2019, or Microsoft Modern Desktop Administrator.
• Associate's degree in Computer Science, Information Systems, Information Technology, or a related field.
• Experience working in a Department of Defense (DoD) environment.
• Experience providing quality service and support for mission-critical systems and VIP end users.
• Excellent communication skills (written and oral) and interpersonal skills.
• Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
• Problem solver and troubleshooter who thrives in resolving complex problems.
• Strong self-starter requiring minimal supervision.