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PBX Operator (Full Time)
Montage International
Newport Beach, KSA
Full Time
Entry
Onsite
3 weeks ago
Switchboard OperationTelephone EtiquetteCustomer ServiceMultitaskingCommunicationComputer Literacy
Free
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Switchboard OperationTelephone EtiquetteCustomer Service
About the Role
Montage International is hiring a PBX Operator to handle all incoming and outgoing communications for the hotel, including answering calls, taking messages, and coordinating emergency procedures.
Key Skills for This Role
Switchboard OperationTelephone EtiquetteCustomer ServiceMultitaskingCommunicationComputer Literacy
Responsibilities
- Answer and process all incoming/outgoing guest and in house calls
- Provide prompt and courteous switchboard services to guests, including message taking when necessary
- Forward messages and faxes as needed to guests and various departments
- Answer basic inquiries for guests in a courteous and efficient manner
- Remain aware of daily events, restaurant, entertainment, and special events in local area
- Ensure wake up calls are properly monitored and promptly placed within parameters of hotel policies and standards
- Manage 3 4 calls per minute
- Post appropriate telephone charges when required
- Adhere to safety regulations and emergency procedures
- Actively coordinate communications within the hotel, including emergency procedure, alarms, life safety, and more
- Assist the front desk with miscellaneous tasks such as filing, copying, and word processing when necessary
- Perform any other job related duties as assigned
Requirements
- High School Diploma or equivalent required
- Previous communications or switchboard experience preferred
- Clear and effective verbal and written communication skills required
- Must be willing and able to multi task
- Basic knowledge of computers and computer aided research required
- Must have excellent telephone etiquette and customer service skills
Full Job Posting
Summary
- The PBX Operator functions as the heartbeat for the hotel, processing all incoming and outgoing communications.
- We are seeking a motivated and customer service oriented PBX Operator to handle all communications and guest requests in a positive and professional manner.
Essential Functions
- Answering and processing all incoming/outgoing guest and in house calls
- Providing prompt and courteous switchboard services to our guests, including message taking when necessary
- Forwarding messages and faxes as needed to guests and various departments
- Answering basic inquiries for guests in a courteous and efficient manner
- Remaining aware of daily events, restaurant, entertainment, and special events in local area
- Ensuring wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standards
- Managing 3 4 calls per minute
- Posting appropriate telephone charges when required
- Adhering to safety regulations and emergency procedures
- Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more
- Assisting the front desk with miscellaneous tasks such as filing, copying, and word processing when necessary
- Performing any other job related duties as assigned
Qualifications
- High School Diploma or equivalent required
- Previous communications or switchboard experience preferred
- Clear and effective verbal and written communication skills required
- Must be willing and able to multi task
- Basic knowledge of computers and computer aided research required
- Must have excellent telephone etiquette and customer service skills
Physical Requirements
- Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
- Must be able to sit at a desk for up to 8 hours a day. Walking and standing are occasionally required.
- Must be able to lift up to 15 lbs. on a regular and continuing basis.
- This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
Pay Scale
- The pay scale for PBX Operator is $21.75 per hour.
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