Payroll Operations Manager

Client Service & Retention

Workflow & Operational Accountability

Product, System & Industry Knowledge

Other Responsibilities

• Participate in process improvement initiatives and special projects as assigned.
• Collaborate with other departments to resolve client, payroll, tax, technology, and workflow issues.
• Perform other duties and responsibilities as assigned by leadership.

Qualifications

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred, or equivalent combination of education and experience.
• Minimum of 4 years of Service Bureau Payroll experience.
• Minimum of 2 years of experience with a relevant payroll/HCM platform.
• Minimum of 1 year in a Lead, Senior, or supervisory role supporting, mentoring, or training employees within a payroll service bureau environment.
• Demonstrated ability to independently process complex payrolls and resolve payroll issues.
• Strong understanding of payroll processing, payroll adjustments, quarter-end and year-end processing.
• Strong customer service and problem-solving skills.
• Demonstrated ability to coach, mentor, and hold team members accountable.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Proficient ability to work with a PC/laptop and navigate multiple systems and applications.
• Ability to perform each essential duty satisfactorily and work effectively in a team environment.
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. CRI will not sponsor applicants for U.S. work visa status for this position or future positions (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
• CRI is a nationally recognized accounting and advisory firm known for its audit, tax, and business consulting expertise. The profession and our communities widely acknowledge our commitment to delivering tailored solutions to help ensure client success.
• We stand out through our collaborative, client-focused approach, offering personalized services backed by deep industry knowledge. Clients trust CRI as a dedicated partner who understands their unique needs and ensures support at every step. To learn more about the industries we serve, our service offerings, and our family of companies please visit us at www.criadv.com .
• CRI offers a generous benefits package that includes 21 PTO days, 9 paid holidays, and company-paid long-term disability and life insurance. Employees also have access to Blue Cross Blue Shield medical insurance, as well as dental, vision, and short-term disability coverage. Additional benefits include parental leave, flexible spending accounts, and a 401(k) retirement plan.
• The anticipated hiring base salary for this role is: $90,000-$150,000.
• Actual compensation is based on several factors that are unique to each candidate, including but not limited to education, skill set, depth of experience, certifications, and specific work location.