Payroll Managed Services Representative

• Experience : 2+ years in payroll, customer service, operations, HR technology, finance operations, or a related field.
• Attention to detail and commitment to accuracy.
• Communication : Excellent written and verbal communication skills.
• Prioritization : Ability to manage multiple priorities and meet time-sensitive deadlines.
• Problem-solving and critical-thinking skills.
• Software Proficiency : Comfort working with software, data, and digital workflows.
• AI Adoption : Willingness to learn and use AI-powered tools responsibly.
• Confidentiality : Ability to handle confidential information with discretion.
• Customer-focused mindset and demonstrated ownership of issues through resolution.

• Payroll Processing : Experience processing payroll or supporting payroll-related customer inquiries.
• Systems Knowledge : Familiarity with payroll systems, HRIS platforms, timekeeping systems, or financial software.
• Certification : Payroll certification such as FPC or CPP.
• Automation : Experience with workflow automation, AI-assisted tools, quality assurance, or process improvement.
• Fast-paced Environment : Experience working in a fast-paced technology or service environment.

Success will be measured by:

• Completion : Accurate and timely completion of Payroll services.
• Quality : High-quality, empathetic, and effective customer support.
• Compliance : Consistent adherence to service controls, policies, and compliance requirements.
• AI Utility : Productive and responsible use of AI-powered tools.
• Process Improvement : Meaningful contributions to process and automation improvements.
• Collaboration : Strong collaboration with teammates and the EPD organization.
• Skill Development : Continued development of payroll, service, and technology skills.

• A mission-driven and value-based company dedicated to empower deskless workers and local businesses
• An early employee opportunity at a Series B hyper-growth startup; work with the founding team and industry veterans to accelerate your career
• Competitive salary and equity
• Comprehensive health coverage: medical, dental, and vision. We pay 95% of your premiums for our employees and 85% for dependents
• In office amenities and stocked kitchen
• 401K Plan
• Pre-tax commuter benefits
• Flexible PTO

In compliance with the California Pay Transparency Law, the base salary range for this role is $50,000 to $75,000 in Lehi, Utah, plus eligibility for a performance-based bonus and equity package.

When determining a candidate's compensation, we consider a number of factors, including skill set, experience, job scope, and current market data.

• https://www.workstream.us/blog/funding-series-b
• https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
• https://techbuzz.news/buzzworthy-august-27-2021/

Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to the full inclusion of all qualified individuals.