zoho_recruit
Payments Fraud Manager
Terrapay
Bengaluru, IND
Full-time
Mid · 4+ years experience
Onsite
Discovered 2 weeks ago
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- Manage all aspects of the payments fraud operations, including monitoring payment processing and gateway activities, payments fraud data analysis and set-up mitigating rules using the fraud module.
- Formulate and execute fraud mitigation plans
- Execute policies and strategic programs to address the payments fraud risk, mitigate the loss or damage of any nature.
- Sound understanding of the anti-fraud management strategies related to the payments acquiring, issuance business models.
- Maintain an in-depth knowledge of Card Scheme rules/payment card network rules.
- Monitor partner/merchant’s performance under card association fraud risk rules.
- Review any case of suspected fraud reported and take appropriate actions accordingly.
- Regularly generate, review reports to early identification of unusual processing patterns.
- Conduct analysis and investigation on any partner/merchant’s suspected fraudulent transactions by using available resources including partner contact, contacting banks/issuer.
- Maintain a strong relationship between internal and external stakeholders. Educate stakeholders on the fraud management platform and processes.
- Promptly attend to partner requests related to payments fraud management.
- Maintain awareness of key process changes, system changes and how they impact the payments fraud risk.
- Develop proactive efforts to measure and mitigate fraud risk without negatively impacting the customer experience and the revenue.
- Engage with stakeholders (Ex: fraud prevention service providers, processors/acquirers, issuers, payment partners, etc.) to set up fraud mitigation systems, processes to address issues. Also, to improve our payment fraud systems and payment partner/user experiences.
- Review incoming chargebacks and provide timely responses to the payment providers to ensure the highest possible win rate.
- Work across multiple platforms and cross-functionally to build strong chargeback resentments.
- Identify the opportunities to minimize the incoming volume of chargebacks received.
- Develop and implement strategies to improve chargeback represented rates.
- Communicate and report overall status, primary metrics, essential fraud issues, solution plans and readiness timelines to senior management.
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